Provide front-desk customer service, coordinate office operations and facilities, manage supplies and scheduling, and deliver resource navigation and referrals for public benefits. Maintain records, assist with applications, support events, and collaborate with staff to ensure safety and efficient office procedures.
JOB TITLE: Resource & Operations Coordinator
EMPLOYMENT TYPE: Full-Time
REPORTS TO: Director of Operations
LOCATION: The Bronx
SCHEDULE: Monday-Friday onsite, 8:45am-5pm
SALARY: $55,000-$60,000/annually
ABOUT AAFSC:
For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.
JOB SUMMARY:
The Resource & Operations Coordinator supports the administrative, operational, and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service, as they will often serve as the first point of contact for visitors, program participants, community members, and partners. This is a dynamic role that requires a highly organized, reliable, and adaptable professional who can effectively balance operational responsibilities with direct community support.
The Resource & Operations Coordinator is responsible for coordinating office administration and procedures to ensure organizational effectiveness, efficiency, safety, and security. The position supports intra-office communication protocols, streamlines administrative procedures, manages inventory and operational needs, and assists with facility-related functions.
In addition, the Resource & Operations Coordinator serves as a key point of contact for community members seeking information, referrals, and assistance accessing public benefits and community resources throughout New York City. The position provides resource navigation support, assists clients in accessing benefits and services, and helps connect individuals and families to programs that meet their needs.
The ideal candidate is an energetic professional who can work independently, demonstrate strong organizational and problem-solving skills, and thrive in a fast-paced, diverse workplace. A commitment to serving immigrant, refugee, and low-income communities is essential for success in this role.
DUTIES AND RESPONSIBILITIES:
Operations & Administrative Support
EMPLOYMENT TYPE: Full-Time
REPORTS TO: Director of Operations
LOCATION: The Bronx
SCHEDULE: Monday-Friday onsite, 8:45am-5pm
SALARY: $55,000-$60,000/annually
ABOUT AAFSC:
For over 30 years, the Arab-American Family Support Center (AAFSC) has proudly served immigrants and refugees. We help children stay safe, families remain together, and newcomers navigate life in New York City. While our doors are open to all, AAFSC has expertise in serving Arab, Middle Eastern, North African, Muslim, and South Asian communities.
JOB SUMMARY:
The Resource & Operations Coordinator supports the administrative, operational, and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service, as they will often serve as the first point of contact for visitors, program participants, community members, and partners. This is a dynamic role that requires a highly organized, reliable, and adaptable professional who can effectively balance operational responsibilities with direct community support.
The Resource & Operations Coordinator is responsible for coordinating office administration and procedures to ensure organizational effectiveness, efficiency, safety, and security. The position supports intra-office communication protocols, streamlines administrative procedures, manages inventory and operational needs, and assists with facility-related functions.
In addition, the Resource & Operations Coordinator serves as a key point of contact for community members seeking information, referrals, and assistance accessing public benefits and community resources throughout New York City. The position provides resource navigation support, assists clients in accessing benefits and services, and helps connect individuals and families to programs that meet their needs.
The ideal candidate is an energetic professional who can work independently, demonstrate strong organizational and problem-solving skills, and thrive in a fast-paced, diverse workplace. A commitment to serving immigrant, refugee, and low-income communities is essential for success in this role.
DUTIES AND RESPONSIBILITIES:
Operations & Administrative Support
- Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants.
- Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them.
- Assist other program staff with setup and breakdown/cleanup after classes and events.
- Coordinate scheduling of conference and activity rooms.
- Support Operations Department functions, including building safety planning, ID cards, IT setup and distribution, recordkeeping, posting of required notices, obtaining permits for community events.
- Suggest updates or refinements to current operational procedures based on experience and observations in the role.
- Participate in AAFSC meetings and trainings, as required, some of which may be off-site.
- Be able to work occasional evenings and weekends to support AAFSC programming and events.
- Conduct screenings and assessments to identify client needs and available resources.
- Provide information and referrals to AAFSC programs and external community resources, including public benefits, healthcare, housing, food assistance, legal services, workforce development, and other support services.
- Guide clients in navigating systems such as Access HRA, SNAP, Medicaid, Cash Assistance, Fair Fares, HEAP, IDNYC, NYC Care, and other city and state programs.
- Assist clients with benefit applications, renewals, and documentation requirements, as needed.
- Provide interpretation and translation support for community members with limited English proficiency.
- Advocate for clients and help resolve barriers to accessing services and benefits.
- Maintain accurate records of client interactions, referrals, and services provided.
- Participate in community outreach activities, workshops, and resource fairs.
- Participate in AAFSC meetings and internal and external trainings.
- Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications.
- Perform other duties assigned by Leadership.
- Arabic or Spanish language skills strongly preferred.
- High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, or a related field preferred.
- Strong verbal and written communication skills in English.
- Able to travel between AAFSC locations across New York City, as needed.
- Knowledge of New York City public benefits, community resources, and government service systems preferred.
- Experience providing resource navigation, referrals, benefits assistance, customer service, or community-based services preferred.
- Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment.
- Previous office management, administrative, customer service, or related experience preferred.
- Knowledge of and experience with office management responsibilities, systems and procedures.
- Proficient in the suite of MS Office software products, especially Word, Excel and Outlook.
- Must be able to lift or carry items weighing on average 35 pounds on a regular basis.
- Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment.
- Employment is contingent upon successful completion of a pre-employment background check.
- U.S. Work Authorization required.
Similar Jobs
Kids + Family • Social Impact
Provide front-desk and office operations support, manage facility and supplies, coordinate room scheduling and safety procedures, and deliver resource navigation and referrals for clients seeking public benefits and community services. Assist with events, recordkeeping, interpretation, outreach, and administrative tasks to support program delivery.
Top Skills:
Access HraExcelMS OfficeMicrosoft OutlookMicrosoft Word
Digital Media • News + Entertainment
The Freelance Resource Operations Coordinator manages transmission assets, assists with scheduling and booking studios, and collaborates across departments to ensure a seamless broadcast operation.
Top Skills:
Broadcast TechnologiesFiber NetworksIp TransportSatellite TranspondersVideo Conferencing Software
Cloud • Information Technology • Machine Learning
Lead high-priority, cross-functional initiatives from problem definition through implementation. Provide structured analysis, strategic recommendations, executive communications, and end-to-end PMO oversight for projects such as IPO support, M&A integrations, product launches, and change management. Drive decision-making, measure outcomes, and partner with C-suite and functional teams to implement scalable operational processes.
Top Skills:
Cloud ServicesData CentersDigital InfrastructureExcelMicrosoft Office SuiteMicrosoft Powerpoint
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Capgemini, Bloomberg, IBM, Spotify
- Key Industries: Artificial intelligence, Fintech
- Funding Landscape: $25.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Greycroft, Thrive Capital, Union Square Ventures, FirstMark Capital, Tiger Global Management, Tribeca Venture Partners, Insight Partners, Two Sigma Ventures
- Research Centers and Universities: Columbia University, New York University, Fordham University, CUNY, AI Now Institute, Flatiron Institute, C.N. Yang Institute for Theoretical Physics, NASA Space Radiation Laboratory
