Revenue Cycle Consultant, Senior Manager

The Revenue Cycle Consultant serves as a strategic advisor to healthcare organizations, helping executive leaders improve financial performance by optimizing revenue cycle operations and athenaOne workflows. As a member of athenahealth's Advisory Services team, this role leads complex consulting engagements that assess organizational performance, identify opportunities for transformation, and develop actionable strategies that improve operational efficiency, financial outcomes, and user adoption. This position partners closely with customer executives and internal cross-functional teams to deliver measurable business value while strengthening long-term client relationships. Based in any athena office or remove, this role reports to the Advisory Services Executive Director. 

About the Team: 

Advisory Services partners with healthcare organizations to maximize the value of their athenahealth investment through strategic consulting, operational excellence, and industry expertise. The team collaborates with executive sponsors, practice administrators, revenue cycle leaders, and clinical stakeholders to evaluate business performance, optimize athenaOne workflows, and identify opportunities that improve operational and financial outcomes. Through data-driven analysis, industry best practices, and consultative partnership, Advisory Services helps clients navigate change, accelerate adoption, and achieve sustainable improvements across the revenue cycle. In addition to supporting client success, the team contributes to the evolution of athenahealth's consulting methodologies and thought leadership. 

Essential Job Responsibilities:  

• Lead complex advisory engagements focused on evaluating and optimizing healthcare revenue cycle operations, financial performance, and athenaOne workflows.  

• Serve as a trusted advisor to executive sponsors, revenue cycle leaders, and operational stakeholders by developing strategic recommendations that align technology capabilities with organizational goals.  

• Conduct executive-level operational assessments, workflow analyses, and maturity evaluations to identify opportunities for process improvement, organizational transformation, and financial optimization.  

• Develop executive-ready deliverables, including assessment findings, strategic roadmaps, business cases, and presentations that clearly communicate recommendations and expected outcomes.  

• Analyze operational, financial, and workflow performance metrics to identify trends and recommend strategies that improve key performance indicators such as clean claim rate, denial rate, days in accounts receivable, net collection rate, and patient financial experience.  

• Partner with Customer Success, Product Management, Implementation, and Support teams to ensure advisory recommendations align with broader customer strategies and athenahealth product capabilities.  

• Mentor consultants, contribute to the development of consulting methodologies, and support continuous improvement of Advisory Services offerings.  

• Identify emerging industry trends, customer needs, and opportunities to expand advisory services that improve customer value and organizational performance.  

• Leverage artificial intelligence (AI) to enhance workflow analysis, performance benchmarking, client deliverables, and knowledge sharing while evaluating AI-generated insights using professional judgment and ensuring recommendations remain accurate, practical, and customer-focused.  

• Travel up to 30% annually to support customer engagements, executive workshops, and industry events.  

Additional Job Responsibilities:  

• Contribute to the design and evolution of Advisory Services frameworks, assessment methodologies, and reusable consulting assets.  

• Represent Advisory Services in customer presentations, webinars, conferences, and thought leadership initiatives.  

• Coach and mentor consultants while fostering collaboration and knowledge sharing across the organization.  

• Participate in strategic initiatives that improve consulting delivery, operational excellence, and customer outcomes.  

• Stay informed on healthcare policy, reimbursement trends, regulatory changes, and emerging technologies that impact revenue cycle management.  

Expected Education & Experience 

Required Qualifications 

• Bachelor's degree in Healthcare Administration, Business Administration, Finance, Health Information Management, or a related field, or an equivalent experience.  

• 5-7 years of progressive experience in healthcare revenue cycle management, healthcare operations, consulting, or advisory services.  

• 3+ years leading complex consulting engagements, enterprise initiatives, or cross-functional healthcare transformation projects.  

• Demonstrated expertise across the full revenue cycle, including patient access, insurance verification, charge capture, coding, claims management, denial prevention, payment posting, accounts receivable management, patient collections, and reimbursement optimization.  

• Deep understanding of ambulatory healthcare operations, physician practice management, payer reimbursement methodologies, and healthcare financial performance.  

• Experience conducting executive-level operational assessments, facilitating strategic workshops, and presenting recommendations to senior healthcare leaders.  

• Proven ability to influence organizational change through consultative leadership, data-driven recommendations, and executive relationship management.  

• Experience evaluating and optimizing Electronic Health Record (EHR) and Practice Management (PM) workflows, preferably within cloud-based healthcare technology platforms.  

• Strong analytical skills with experience interpreting operational, financial, and performance data to develop strategic recommendations.  

• Exceptional communication, facilitation, executive presentation, and stakeholder management skills.  

• Demonstrated ability to mentor team members, lead without direct authority, and contribute to the growth of a consulting practice.  

• Ability to travel up to 30% annually.  

Preferred Qualifications 

• Master's degree in Healthcare Administration (MHA), Business Administration (MBA), Public Health (MPH), or a related discipline.  

• Expertise with athenaOne or comparable cloud-based (EHR) and (PM) solutions.  

• Previous experience in management consulting, advisory services, or healthcare performance improvement.  

• Professional certifications such as Certified Revenue Cycle Representative (CRCR), Healthcare Financial Management Association (HFMA), Medical Group Management Association (MGMA), Certified Professional Coder (CPC), Project Management Professional (PMP), Lean Six Sigma, or similar credentials.  

• Experience supporting large physician organizations, multi-specialty medical groups, community health centers, accountable care organizations (ACOs), or integrated health systems.  

• Experience developing consulting methodologies, service offerings, or thought leadership content.  

• Familiarity with healthcare analytics, benchmarking, and business intelligence platforms.