Revenue Operations Lead, Processes

| Remote
Employer Provided Salary: 100,000-125,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice. 

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 30,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

As an early addition to Headway’s Revenue Operations Team, you’ll have the unique opportunity to build and shape an operational function that is directly responsible for unlocking Headway’s ability to drive provider activation, retention, and revenue through process design and optimization.

As Headway scales to deliver high-quality behavioral healthcare for millions of people across the country, the complexity of the operational landscape within which we operate has also increased exponentially. To this end, in our journey to build next generational healthcare growth infrastructure, we’re seeking a strong operator to help grow and shape a truly mission-critical function responsible for scaling Headway’s growth processes. This is a career growth opportunity that will enable you to be a driving force in maximizing operational efficiency within one of America’s fastest growing startups.

You will:

  • Design, build and implement foundations for a variety of 0-1 initiatives within the Revenue Operations function.
  • Drive the build, execution, monitoring, & ongoing improvement of the quota close process for both sales and customer success.
  • Evaluate areas of improvement across our entire sales funnel, leveraging automation and tooling to increase efficiency and extend bandwidth.
  • Lead cross-functional efforts with other revenue operations pillars (strategy and systems), growth functions (marketing, sales, customer success, enablement), and other departments (including operations, payer, product/ENG) to drive core growth processes and achieve team OKRs.

You will love this role if…

  • You have 5+ years of experience in a role that requires analytical problem solving, operational rigor, and complex problem solving. Requires experience in strategic management consulting and/or experience in Business Operations or Strategy roles in high growth startups. Prior experience in Growth function is a nice to have.
  • You have experience designing and owning end-to-end critical business processes.
  • You have experience working cross-functionally with business unit leaders (e.g. sales, customer success, marketing) & other revenue operations leaders.
  • You are a self-starter, with the ability to distill complex problems into simple solutions. 
  • You are highly data-driven and can drive complex analyses and translate them into key actionable insights, projects, and OKRs.
  • You are a systems thinker, inclined to solve problems with product and automation. Experience with Salesforce and sales/customer success tools (Outreach, Gainsight, LeanData, Chili Piper, etc) is a strong plus. 
  • You thrive at operating in a hyper-growth startup, remaining flexible, and willing to adjust when needed.

Compensation and Benefits:

  • Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
    • Group A: $140,000
    • Group B: $126,000
    • Group C: $112,000
    • Examples of cities located in each Compensation Grouping:
      • Group A = NYC, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
      • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
      • Group C = All remaining cities
  • Benefits offered include:
    • Equity Compensation
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 16-week parental leave for eligible employees
    • Carrot Fertility annual reimbursement and membership
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Flexible PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.

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Technology we use

  • Engineering
  • Product
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Next.jsFrameworks
    • FastAPIFrameworks
    • AWS (Amazon Web Services)Services
    • LookerAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement

Location

205 Hudson Ave, 9th Floor, New York, NY 10013

An Insider's view of Headway

What's something quirky about your company?

We're turning the unglamorous health insurance industry into an exciting one. This team is extremely talented and passionate, striving to change the status quo and do good, all while having tons of fun. We found a winning formula at Headway: the smartest people + a familial vibe + a beautiful mission!

Niki

Business Operations

How do you collaborate with other teams in the company?

I'm working on a project with our Growth and Operations teams, and it's been refreshing to hear each team's priorities/concerns when it comes to the product. It's important for engineers to understand how the things they build affect larger systems! So I really value working with teammates who speak to patients and healthcare providers every day.

April

Software Engineer

What makes someone successful on your team?

Headway is extremely driven by our cultural principles, one being: 'Act like a Headway owner before a functional owner.' Success at Headway means prioritizing the success of our mission and acting selflessly to contribute to Headway’s goals.

Molly

Business Development

What projects are you most excited about?

As our company has grown and evolved, so have the ways in which we need to protect the sensitive data that flows through our applications. I’ve recently moved to our Privacy Platforms team to help lead the charge around a revised Authentication and Authorization framework to both meet the needs of our users today and be extensible enough to satisfy

Alicia

Head of Enablement

What are Headway Perks + Benefits

Culture
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Home-office stipend for remote employees
Professional Development
Promote from within
Mentorship program

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