Revenue Operations Lead

Copia is the fastest growing provider of industrial resilience software. Our tools allow industrial organizations to get their automation assets back up and running after cyber attacks and other downtime incidents. For some companies, a quick recovery means preventing millions of dollars in losses. For others, like electrical grid operators, it means saving lives.

We are a 60 person software company growing revenue more than 2x year over year. Our customers include some of the largest manufacturers, warehouse operators, data center operators, and utilities in the U.S. and Europe. The problem we solve is a real one, and that is a large part of why people join us and stay.

We are looking for our founding Revenue Operations hire to be the technical architect of our go-to-market strategy. You'll create essential operational processes, become the trusted decision-support advisor for Sales leadership, start new governance initiatives, build AI-powered workflows, and more.

This role will collaborate on a near-daily basis with executive team members across every department. Your primary customers will be Sales leadership, and report directly to the Head of BizOps. As a member of the BizOps team, you will collaborate closely with AI and data science experts to design and deploy scalable, intelligent, automated solutions to RevOps problems.

What makes us most excited about this role is the unprecedented velocity of change affecting operations brought on by AI technology, and the opportunity for this hire to implement systems that were previously confined only to their dreams. We’re looking for somebody who is internally motivated to push the boundaries of what’s possible!

Responsibilities

Become a trusted advisor to Sales leadership.

• Partner with Sales leadership to drive revenue by surfacing what's working, what isn't, and what to change.

• Perform essential analyses like territory sizing, quota attainment, weighted pipeline, and forecasting.

• Own end-of-quarter reporting and build board-quality slides and explanations of our key results.




Design and implement processes that scale.

• Own HubSpot and our GTM tool stack: review every structural CRM change, and account for downstream impacts.

• Design, build, and own key operational processes, such as deal desk, approvals, and quote-to-cash.

• Identify and fix bottlenecks in our funnel, including lead routing, qualification, conversions.

• Collaborate with our customer experience team to redesign our renewal and expansion pipelines.




Scale using AI.

• Show our Sales teams how to use AI to generate polished, on-brand assets that exceed the quality bar of hand-crafted work.

• Implement new intent signal pipelines using Clay, and use AI tools to automatically turn those signals into engaging outreach.

• Use LLM technology to automate routine parts of the processes you architect.

Qualifications

Required

• 7+ years of experience in a RevOps or Sales Operations at an enterprise sales B2B software company

• 3+ years of experience as a primary HubSpot admin of an organization

• 3+ years of experience building and maintaining large, complex workflows in tools like HubSpot, Clay, or Zapier

• 3+ years of experience working in a fast paced, high-growth environment

• 1+ years of experience using LLM tools to produce repeatable, high-quality outputs

Preferred

• Experience working with sales teams targeting buyers in industrial automation or cybersecurity

• Experience operationalizing Account Based Marketing strategies

• Experience using a scripting language and APIs to create automated workflows

Reasons to Apply

• You're an operations expert looking for the opportunity to expand your AI and scripting skills.
• You want to be part of a high-achieving team whose members inspire you to reach new heights.
• You want to be the first hire in a new function at a fast-growing startup.
• You want to work at a company that's solving a real problem.
• You want to have as direct an impact as possible.
• Copia's company values resonate with you.