Sales Consultant

Job Summary:

The Sales Consultant is directly responsible for selling new and used vehicles at dealership gross profit, volume, and customer satisfaction standards.

Essential Job Duties and Responsibilities: (Additional duties as assigned)

• Realize that business is built on customer satisfaction and devote yourself to guaranteeing satisfaction to customers.
• Give feature presentations of new or used vehicles tailored to the customer’s interests and needs.
• Demonstrate new and used vehicles (includes test drives)
• Deliver vehicles to customers.  The delivery process includes review of the vehicle’s operating features, warranty, and paperwork; and it lays the foundation for customer loyalty.
• Attend sales meetings.
• Maintain an owner follow-up system that encourages repeat business and makes the owner conscious of the sales representative so that the customer will refer leads and prospects.
• Maintain a prospect development system which includes a group of prospect locators and sales associates.
• Keep abreast of new products and customer benefits of new features, accessories, etc.
• Assist in lot and inventory maintenance such as moving cars, cleaning off snow, keeping track of keys and keyboard, etc.
• Maintain CSI in top 10% of group
• It is your responsibility to support and endorse dealership policies and procedures as set forth by Dealership Management and Manufacturers’ standards.

Additional:  

• Establish personal income goals that are consistent with dealership standards of productivity.  The minimum production standard is eight new and used deliveries per month.  
• Devise a strategy to meet these goals.
• Provide a lease presentation to every customer.
• Work according to manufacturers’ standards.
• Report to management concerning objectives, planned activities, reviews and analyses as requested.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time or plan more effectively.
• Understand the terminology of the automobile business and keep abreast of technological changes in the product.
• Familiarize themselves with competitive products, including equipment, prices, models, series, and trading practices.
• Work with the service department in accordance with dealership policy, emphasizing to the customer the quality and availability of repairs available in the service department.
• Know and understand the federal, state, and local laws which govern retail auto sales.
• All Salespeople work to the highest standards of customer satisfaction and strive to be within the top 10% of group.

Required Experience and Education:

• High School Diploma or General Educational Diploma (GED).

Additional Requirements: 

• Valid New York State Driver License.

Required Skills and Attributes:

• Ability to prioritize and organize work in a multitasked environment.
• Excellent verbal and written communication skills.
• Attention to detail.
• Strong organizational skills including the ability to manage multiple tasks and details simultaneously.
• Financial and accounting knowledge.
• Ability to work productively in a fast paced, stressful environment.

Equipment, Machines and Software Used:

• Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.

Physical and Mental Requirements:

• Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists.
• Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift.  Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives

Physical Exertion:

• Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects.
• Light exertion can involve sitting, walking and/or standing most of the time.

Environmental Conditions:

• Work is performed in a throughout the dealership facility (lot, showroom, service department, offices).
• Occasional weekend and evening hours are required

** This position is a base salary plus commission.**

Hazards and Safety Precautions:

• Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting.
• Safety Precautions: Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.