Sales Coordinator

Role: Sales Coordinator                                                                                      

Department:   Sales

Reports To:    Director of Sales

Status:            Non - Exempt

Job Summary: Provide daily support to the Sales team by coordinating with sales representatives and assisting the Sales Director in both day-to-day activities and projects.

Responsibilities

• Responding promptly and professionally to incoming wholesale customer and sales rep inquiries via phone and email.
• Acquiring and applying comprehensive product knowledge of our entire catalog
• Entering and maintaining account information, item data, sales reports, and sales rep records
• Managing the logistics (i.e., shipments, registration, prototype requests, ordering of product and furniture) for tradeshows, gift shows, consumer shows, and/or customer meetings; some travel and physical labor may be required
• Creating daily/weekly reports to support the sales team
• Coordinating semi-annual mailings and sample shipments
• Preparing sales documents, training tools, and other supporting materials
• Managing the B2B website and Faire Marketplace for US and International stores.
• Managing the store locator by keeping up-to-date information.
• Assisting with follow-up phone calls to potential, new, and existing accounts
• Creation and management of weekly email blasts and other marketing initiatives.
• Assisting with general customer service and wholesale order processing, as necessary, including International customers.

Skills

• 1-2 years of prior account management experience
• Experience working with an ERP is preferred
• Excellent organizational, attention to detail, time management, and follow-up skills
• Ability to work effectively and efficiently under tight deadlines
• Exceptional verbal and written communication skills
• Sound critical thinking and problem-solving skills
• Self-starter who can work independently, but knows when to bring the management team into the decision-making process
• Fast learner; can learn, retain, and apply information quickly and efficiently
• Ability to remain calm, positive, and effective in high-energy, high-expectation situations of urgency
• High degree of computer literacy; must be proficient in MS Word, Excel, Outlook, and PowerPoint

Benefits/ Perks:

• The hourly rate is $24-$25 an hour
• 100% employer paid health insurance
• 100% employer paid short and long-term disability insurance
• 100% employer paid life insurance
• Affordable vision and dental insurance
• 18 days of PTO per year, plus 2 floating holidays
• 401 (k) with employer matching
• Generous employee discount (hello, giant plush!)