Sales + Hospitality Associate

About Chelsea Piers: 
At Chelsea Piers you will find colleagues who are passionate about what we do. Careers at Chelsea Piers offer unmatched facilities and proven career growth opportunities for people who are passionate about transforming the lives of our community through sports, fitness, and event experiences. We also offer excellent benefits, including medical, dental, and vision insurance; 401(k) matching; paid time off; transportation benefits; tuition assistance; a complimentary membership to Chelsea Piers Fitness; and other exciting venue benefits at Chelsea Piers. 

About the Opportunity: 
Chelsea Piers seeks part-time Sales & Hospitality Associates to join our newest youth swim facility in Chelsea, Manhattan. In this role, you will be responsible for both delivering superior customer service and executing sales initiatives. This role reports to the Sales + Hospitality Manager and works closely with all teams. 

As the Sales & Hospitality Associate, you will be expected to: 

Hospitality Responsibilities: 

• Leverage connectivity and retention opportunities by engaging and building relationships with members and customers 

• Address customer questions, comments, or concerns in a timely manner 

• Troubleshoot emerging issues as they arise; always prioritizing the customer experience 

• Greet customers in an energetic and friendly manner as the enter the facility 

• Respond to inbound inquiries about offerings, registration, etc. through our Customer Relationship Management system (Zoho) 

Sales Responsibilites:

• Help achieve team sales pace and targets on a monthly, quarterly, and yearly basis 

• Provide a highly competitive, satisfactory, and uncompromising sales experience to all new, current, and potential clients 

• Initiate or execute projects for the sales team, and drive engagement with seasonal experiences (ex: Summer Camp) 

• Be educated with a working knowledge of all product and service offerings to leverage all upselling and cross selling opportunities 

Operations Responsibilities: 

• Work a minimum of two shifts at the main desk / week 

• Maintain in-stock and presentable conditions in all assigned work areas 

• Attend weekly departmental meetings and other scheduled meetings to support operations 

• Aid team members in all attendance, scheduling, registration, and check-in procedures 

This is not comprehensive list of responsibilities, which can change at any time at the discretion of your supervisor. 

About You: 
You are personable, goal-oriented, and adaptable. You excel in building relationships and providing exceptional customer service. You have a knack for sales and enjoy exceeding targets. You thrive in a fast-paced environment and are proactive in addressing issues as they arise. 

• Minimum of 1 year in experience in hospitality, event, or catering sales, preferred  

• Proven work experience as a Retail Sales Associate, Sales Representative, or similar role  

• Prior sport/athletic experience, preferred  

• High school diploma/GED req  

• Strong interpersonal skills, with the ability to engage and build rapport with customers 

• Excellent communication skills, both written and verbal 

• Familiarity with CRM systems, preferably Zoho is preferred 

• Ability to multitask and prioritize effectively 

• Knowledge of product and service offerings, with a willingness to upsell and cross-sell 

• Experience in operations or hospitality, with a focus on maintaining a presentable environment and supporting team members 

• Flexibility to adapt to changing responsibilities and priorities 

• Ability to work at least one weekend day 

This position is based at Chelsea Piers in New York, New York 

Chelsea Piers is an Equal Opportunity Employer