Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionSales Operations Analyst – Partner Operations/Program Management
Location: Remote – U.S.
What You’ll Do
Sprinklr’s Alliances organization is growing rapidly, and strong operational execution is essential to scaling our global partner ecosystem. As a Sales Operations Analyst – Partner Operations/Program Management, you will serve as the operational, program, and project management backbone for the partner business. You will lead cross functional initiatives, improve processes, build reporting capabilities, and deliver programs that enhance partner performance, alignment, and visibility.
In this role, you will manage complex projects and programs end-to-end, ensuring requirements are defined clearly, timelines are tracked, stakeholders are aligned, and outcomes are delivered with quality.
Your responsibilities will include:
Project & Program Management
Lead and manage crossfunctional projects across the partner lifecycle (e.g., partner programs, reporting automation).
Define scopes, requirements, timelines, success metrics, and stakeholder alignment plans.
Maintain operational cadence across programs, including governance meetings, reviews, prioritization discussions, and workstream checkins.
Ensure timely delivery of reporting, dashboards, documentation, and partnerfacing materials.
Track project risks, dependencies, and blockers, escalating where needed.
Operational Management & Process Improvement
Identify inefficiencies and recommend process improvements that strengthen accuracy, scalability, and cross functional alignment.
Develop and maintain operating rhythms for partner processes, ensuring predictable, consistent execution across teams.
Support operational rollout of Partner Program components (tiering, certifications, boot camps, account planning frameworks).
Maintain and improve the Partner Portal experience.
Reporting, Analytics & Dashboarding
Work with Business Intelligence team to automate data flows and replace manual reporting processes with scalable solutions.
Develop scoping documents and requirements for new data or reporting needs; ensure alignment with technical teams.
Provide analysis and insights that inform strategy, prioritization, and resource allocation.
Cross Functional Partnership
Partner with the owners of Sprinklr’s internal systems (Sales Ops, BI, IT) to ensure requirements are defined clearly and delivered accurately.
Serve as the operational liaison for Alliances, translating business needs into structured asks for technical teams.
Ensure data quality, process consistency, and visibility across stakeholder groups.
Build trusted relationships with Sales, Services, Finance, IT, and leadership teams.
What We’re Looking For
5–7 years of experience in operations, program/project management, or sales/partner operations, ideally in SaaS or channel-focused environments.
Proven ability to lead cross-functional projects end-to-end, from planning through execution.
Strong organizational skills, attention to detail, and ability to manage multiple workstreams in a fast-paced environment.
A proactive, solutions-oriented approach with a passion for operational excellence.
Experience creating documentation (process maps, requirements, SOPs) and managing operational workflows.
Excellent communication skills with the ability to drive alignment and convey complex information across diverse audiences.
Proven strategic thinking, ability to develop actionable plans, and execution skills that achieve organizational goals.
Strong focus on operational efficiency, process optimization, and continuous improvement methodologies.
Bachelor's degree in business, Operations Management, Finance, or a related field
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$100.000 - $166.000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
Top Skills
Sprinklr New York, New York, USA Office
29 W. 35th St, New York, NY, United States, 10001
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