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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
We are seeking a detail-oriented professional with a passion for transforming complex data sets into actionable insights to join our team as Sales Operations & Analytics Manager and take ownership of our data analysis and reporting efforts.
Reporting to the Senior Director, Sales Operations & Analytics, you will collaborate with our Sales leadership and with cross-functional teams, including Product, Marketing, Operations, and Finance, to provide strategic recommendations and drive data-related initiatives. Your expertise in data analytics and visualization will contribute to the success of our business and help us make data-driven decisions.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You'll Do
- Build and implement sales reporting processes and metrics; proactively monitor revenue generating activities to maintain high levels of quality, accuracy, and process consistency, and share key metrics for executive and board-level reporting
- Design, implement, and maintain data models, dashboards, and reports to track and monitor key business metrics and provide insights into revenue performance, sales pipeline, and market trends
- Support GTM leadership through capacity planning, productivity review, market segmentation, territory carving, and headcount allocation
- Become subject matter expert in end to end enterprise data flow
- Identify and analyze data quality issues, and implement solutions to ensure accurate and reliable data
- Evaluate sales forecasting results and trends, and operationalize forecasting with data
- Create and maintain a single source of truth for enterprise data dictionary
- Collaborate with stakeholders to define business requirements and develop effective data-driven solutions to support them
- Stay up to date with the latest industry trends, tools, and best practices in sales operations and data analytics, and proactively share knowledge and insights with the team
What We'll Expect From You
- Bachelor's or Master's degree in a relevant field such as Mathematics, Statistics, Computer Science, or a related quantitative discipline
- 6+ years of experience within analytics, sales operations, or strategy, ideally in a fast-paced environment with B2B SaaS experience strongly preferred
- Excellent analytical and quantitative skills used to translate data and trends, along with market and customer insight, into the execution of a clear selling strategy
- Strong knowledge of databases and experience in querying and working with large datasets
- Proficiency in Salesforce with excellent analytical, reporting, data manipulation, dashboard creation, and business intelligence skills
- Strong knowledge of other sales and BI tools like Clari, Tableau, and similar platforms
- Excellent problem-solving and critical-thinking skills, with the ability to analyze complex data sets and distill actionable insights
- Strong communication skills, with the ability to effectively present complex findings and recommendations to non-technical stakeholders
- Self-motivated and proactive, with the ability to work independently and collaborate effectively within a team
About Olo
Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $91,000 - $124,450 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
California Residents: CCPA notice
Olo New York, New York, USA Office
One World Trade Center, 82nd Floor, New York, NY, United States, 10007
What you need to know about the NYC Tech Scene
As the undisputed financial capital of the world, New York City is an epicenter of startup funding activity. The city has a thriving fintech scene and is a major player in verticals ranging from AI to biotech, cybersecurity and digital media. It also has universities like NYU, Columbia and Cornell Tech attracting students and researchers from across the globe, providing the ecosystem with a constant influx of world-class talent. And its East Coast location and three international airports make it a perfect spot for European companies establishing a foothold in the United States.
Key Facts About NYC Tech
- Number of Tech Workers: 549,200; 6% of overall workforce (2024 CompTIA survey)
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