Sales & Operations Leader

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Pet Place is a subsidiary of Independence Pet Holdings (IPH, now Doubtless). PetPlace, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy. PetPlace is a leading B2B2C brand in the animal welfare industry, delivering innovative solutions spanning animal welfare software, microchipping, post-adoption support, lost pet recovery, insurance, and data-driven services for partners across shelters, veterinary networks, pet care providers and enterprise organizations. It’s central data ecosystem houses the largest pet registry in North America, 24PetWatch, and provides support to pet parents who are looking to adopt or recently adopted through PetPlace.com.

Job Summary:

The B2B Sales & Operations Leader will lead North America sales expansion and commercial operations, reporting directly to executive leadership. The role will drive strategic growth across business-to-business channels, accelerating partner adoption, optimizing operational excellence, and shaping scalable commercial infrastructure for long-term success.

This role requires a data‑driven, execution‑focused leader who has built and scaled sales systems in fast‑growing, operationally complex environments. The ideal candidate brings strong systems fluency, operational rigor, and a hands‑on approach to driving performance through relationship building and problem solving.

This is an execution‑first role with high expectations for ownership, accountability, and day‑to‑day operational impact as we scale and launch new products in the space.

Job Location: Remote – USA, preference given to New York City or Chicago

Main Responsibilities:     

Strategic Leadership & Revenue Growth:

• Develop and execute the multi-year B2B sales strategy for software and microchipping in the shelter and veterinary industry.

• Build and manage a robust pipeline and drive roadmap planning that accelerates revenue and market penetration across priority B2B categories.
• Identify emerging opportunities in pet wellness, data products, digital media, and integrated partner solutions.

Sales Leadership & Partner Acquisition:

• Lead, mentor, and scale high-performing B2B sales teams across direct sales, account management, and channel partnerships.

• Establish and monitor key performance metrics, cadence reviews, and forecasting accuracy.
• Drive adoption of 24Pet services (e.g., software, microchip sales and registrations, lost-pet recovery services, shelter solutions) and PetPlace consumer engagement products.

Partner Success & Retention:

• Build a world-class partner success function ensuring seamless onboarding, ongoing value delivery, and high retention.

• Create partner programs, co-marketing initiatives, and data insights that strengthen partner relationships and recurring revenue.

Operational Excellence:

• Oversee end-to-end B2B operational processes including contracting, fulfillment, billing, inventory coordination, and service delivery.

• Collaborate closely with operations, technology, product, marketing, and customer service to ensure scalable, efficient workflows.
• Implement systems and tools that enhance sales efficiency, data visibility, and performance management.

B2B Enterprise Partnerships:

• Develop strategic roadmap for enterprise partnerships and integrations that will add value to our solutions, supporting acquisition and retention

• Lead relationships with external B2B enterprise partnerships to scale growth for both B2B and B2C
• Develop internal processes that support rigorous prioritization and seamless execution of partnerships, enabling faster scale and improved revenue outcomes.

Cross-Functional Collaboration:

• Partner with Product to bring new B2B solutions to market informed by partner needs and market intelligence.

• Collaborate with Marketing (including B2B demand gen, partner communications, and vertical-specific messaging) to strengthen brand presence and lead generation.
• Work with Finance on forecasting, modeling, pricing strategy, and revenue optimization.

Market Intelligence & Thought Leadership

• Monitor industry trends across animal welfare, veterinary care, shelter operations, pet insurance, pet wellness platforms, and consumer to inform future development.

• Represent 24Pet and PetPlace at industry events, trade shows, and executive partner meetings.
• Serve as a strategic advisor on the evolving B2B landscape and competitive positioning.

Basic Qualifications: 

• 10+ years of B2B sales leadership; experience in animal welfare, veterinary care, pet care, health-tech, SaaS, or related industries strongly preferred.
• Proven track record scaling multi‑million‑dollar revenue growth and building high-performing, cross-functional teams.
• Deep experience in operational process improvement, CRM/RevOps systems, partner onboarding, and lifecycle management.
• Exceptional executive communication, negotiation, relationship-building, and strategic planning skills.
• Comfort operating within a complex, matrixed environment and scaling programs across multiple brands or business units.
• Strong analytical mindset with the ability to use data to guide decisions and identify growth opportunities.

Interview Technology Notice:
Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process. By continuing with the interview, you consent to this use.

Text Messaging Notice:
If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply. You may opt out of text communications at any time by replying “STOP.”

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

Interview Technology Notice:

Please note that phone and video interviews or screenings may be recorded and transcribed using interview technology to support our recruitment process.

By continuing with the interview, you consent to this use.

Text Messaging Notice:

If you provide a mobile phone number, you may receive job-related communications via text message. Message and data rates may apply.

You may opt out of text communications at any time by replying “STOP.”