Sales Operations Manager — Costco

About Us
SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.
The Sales Operations Manager, Value Channel, serves as the primary operational resource for driving revenue and margin performance across assigned retail accounts. This role owns demand planning, inventory management, purchase order execution, POS and trend analysis, and trade spend management. The Sales Operations Manager acts as a real-time business monitor - interpreting data, identifying emerging issues and opportunities, and mobilizing internal cross-functional partners to respond with speed and precision.
Core Responsibilities

• Serve as a primary liaison between the Costco account and internal teams, translating account-specific needs into actionable priorities and ensuring consistent, timely communication across stakeholders.
• Own long-range forecasting (12-18 months), sales flow, and inventory planning in partnership with demand planning, operations, and sales teams, with particular focus on mitigating risk around high-velocity tentpole events.
• Manage multiple forecasting systems, actioning against updates to inventory flows, promotional plans, pricing structures, and data governance for both new and existing SKUs.
• Coordinate with analyst, strategic sales, and demand planning teams to track promotional performance, recalibrate forecasts, and develop forward-looking shipment strategies.
• Partner with Strategic Sales and Analytics to deliver channel-specific promotional guidance and ensure alignment between national initiatives and account-level execution.
• Support trade-spend optimization and healthy revenue growth by leveraging spend tools and aligning promotional investments with EBITDA objectives.
• Contribute to sales strategy development and execution, continuously analyzing sales and operational performance to surface insights and drive improvement.
• Lead weekly customer meetings and deliver timely financial updates, ad hoc reporting, and structured business reviews with clear, data-driven recommendations.
• Build compelling internal and customer-facing presentations and strategic decks while maintaining a strong working knowledge of key product categories and the competitive landscape.
• Bring intellectual curiosity and creative problem-solving to every challenge, identifying non-obvious solutions and continuously raising the bar on operational excellence.

Qualifications & Requirements

• Bachelor's degree required; concentration in Business, Finance, or a related field preferred.
• 5+ years of experience in demand planning, supply chain management, business analytics, or a financial role within the consumer products industry.
• Demonstrated ability to synthesize insights across multiple complex data sets and translate findings into clear decision-making frameworks.
• Proven track record of thriving in a collaborative, cross-functional team environment.
• Prior operational or sales experience with a large-format retailer (Costco or Sam's Club experience strongly preferred).
• Advanced proficiency in the Microsoft Office Suite; strong analytical skills and exceptional attention to detail.
• Excellent communication, organizational, project management, and interpersonal skills.
• Ability to manage competing priorities and execute effectively in a fast-paced, deadline-driven environment with a consistent positive attitude.
• Willingness to travel approximately 20% for corporate events and visits to SharkNinja HQ (Needham, MA).

Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more.
Pay Range
$76,900-$166,800 USD
Our Culture
At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.
What We Offer
We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets.
At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.
Learn more about us:
Life At SharkNinja
Outrageously Extraordinary
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We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [email protected]