Supports sales planning, forecasting, reporting, pipeline management, CRM administration, sales documentation, client logistics, order processing, and cross-functional sales activities. The role maintains accurate CRM records, improves sales processes, coordinates with marketing on lead and pipeline reporting, and provides administrative and operational support to sales representatives. Requires at least three days per week in the Manhattan office.
Description
Clinch is a fast-growing creative adtech company providing AI-driven Hyper-Personalized Dynamic Creative technology for Digital, Social, Mobile, Advanced-TV, and Digital-out-of-Home Advertising. We are seeking a highly motivated, detail-oriented Sales Operations Manager to join our dynamic team and contribute to our continued growth and success.
About The Role
As a Sales Operations Manager, you will help drive the efficiency and effectiveness of our sales organization. This is a pivotal role that supports sales planning, forecasting, reporting, CRM management, and day-to-to operations, while helping to streamline processes and improve the overall sales experience.
Responsibilities
- Supporting sales planning, forecasting, reporting, and pipeline management.
- Manage Clinch's CRM by providing reports, analytics, and maintaining accurate and up-to-date CRM records, sales documents, contracts, proposals, and customer information.
- Coordinate sales meetings, appointments, travel, demonstrations, and other client-related logistics.
- Support sales representatives throughout the sales cycle, including communication with prospects, clients, and cross-departmental teams.
- Establish regular cadence of bi-directional lead/pipeline reporting with key marketing team stakeholders as related to growth-oriented sales-marketing initiatives.
- Generate and process sales orders and ensure timely follow-up.
- Coordinate with internal teams to facilitate smooth execution of sales activities, reporting, and customer needs.
- Identify opportunities to improve sale processes, organization, and efficiency.
- Provide general administrative and operational support to the sales team.
- 2+ years of proven experience in sales operations or a related role within the ad tech industry.
- Excellent organizational and project management skills with the ability to multitask and meet deadlines.
- Experience with CRM (i.e., Pipedrive, Salesforce) and Project Management tools. Experience with marketing automation platforms (Hubspot) a plus.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Detail-oriented mindset and a passion for continuous improvement.
- Ability to adapt quickly in a fast-paced and evolving environment.
- Must be willing and able to work from our Manhattan office at least three days a week.
- Compensation commensurate with experience
- Unlimited PTO
- Medical, Dental, & Vision plans
- 401K with matching
- Stipend reimbursements (mobile phone service, wellness, and pet insurance)
- Flexible work schedule
- Employees receive a complimentary Grubhub+ Membership! Enjoy unlimited $0 delivery fees with Grubhub+ restaurants.
- Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more!
- Clinch has been certified as a “Greatest Place to Work” for 2021-2026!
- Various perks and discounts
70k-80k
Clinch New York, New York, USA Office
37 W 20th St, New York, New York, United States, 10011
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