Field Sales Support Associate

The Sales Support Associate is responsible for positioning Healthfirst as a socially responsible health partner. S/he will develop and coordinate plans of action that promote company-wide enrollment through promotions, events, sponsorships and collaboration with like-minded partners. The representative will work closely with Medicare Sales Managers and representatives to increase awareness, knowledge of Healthfirst’s products and services, and to also increase Healthfirst’s market-share in the territory. This individual will identify enrollment event opportunities for seniors--individually or in groups--to promote alternative plan options. Through community marketing, s/he will have a direct impact on membership growth and retention. Using innovative and strategic growth plans developed in collaboration with the sales team, the Sales Support Associate will have the ability to join a team dedicated to helping some of the most vulnerable populations in New York.

• Responsible for coordinating events, presentations and enrollment opportunities, as directed by the Sales Managers, in order to execute, plan, and coordinate resources so that they can ensure a successful event.
• Live Healthfirst’s mission, our members are our North Star and our mission is guided by their needs and preferences in ensuring a superior experience and access to the highest quality healthcare when and where they need it.
• Sales Support has the primary responsibility of connecting Healthfirst with community-based organizations, community health centers, NYCHA, community providers, faith-based organizations, community boards, and city agencies.
• Develop twenty (20) events and/or opportunities per months for the sales representatives which they support.
• Establish new relationships and maintain existing ones.
• Support the Sales and Marketing team to create educational and sales events within our target market.
• Work closely with Sales Managers to develop plans of action and understand the needs of the sales team.
• Responsible for meeting and exceeding growth and retention expectations.
• Prepare weekly and monthly events calendars, managed care reports, order supplies for events and submit monthly expense reports. Prepare weekly calendar of appointment and opportunities as required.

Minimum Qualifications

• Must be able to travel 75% of the time.
• Experience in Sales (i.e. retails, product, etc.), Marketing and/or Community Outreach Programs.
• Existing Sales or Customer Service related experience dealing with direct to consumer and/or business to business interactions either over the phone or in-person.
• Experience speaking with multi-level audience that can include faith based leaders, elected officials, c-level executives, healthcare professionals, or hospital administrators, etc.
• Experience managing multiple marketing events, including changing deadlines, from beginning to end.
• Experience working across socio-cultural and ethnic backgrounds and environments.
• Experience with basic Microsoft Excel functions to include sorting, filtering and maintaining spreadsheets.
• Experience with creating Microsoft Word documents and merging them with existing Excel spreadsheets to create email blasts, maintain event guest lists and document all tracking forms.
• Experience making modifications and updates to existing Power Point presentations.
• Must be available to work evenings and weekends (as needed).

Preferred Qualifications

• Associates degree from an accredited institution.
• Knowledge of CMS rules and regulations.
• Experience using AX DYNAMICS, Great Plains and any Imaging Systems.
• Fluency in one or more of the following languages: Spanish, Cantonese/Mandarin, Fukienese, African dialects, South Asian dialects.
• Excel experience standardizing reports across multiple sheets, utilizing vLookups and functions/formulas, creating, using and interpreting pivot tables, filtering and formatting to generate desired results.

License/Certification:

• Must have vehicle and current Drivers’ License

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.  HF Management Services, LLC complies with all applicable laws and regulations. Applicants and employees are considered for positions and are evaluated without regard to race, color, creed, religion, sex, national origin, sexual orientation, pregnancy, age, disability, genetic information, domestic violence victim status, gender and/or gender identity or expression, military status, veteran status, citizenship or immigration status, height and weight, familial status, marital status, or unemployment status, as well as any other legally protected basis. HF Management Services, LLC shall not discriminate against any disabled employee or applicant in regard to any position for which the employee or applicant is otherwise qualified.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within HF Management Services, LLC will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with HF Management Services,  LLC.

Know Your Rights

All hiring and recruitment at Healthfirst is transacted with a valid “@healthfirst.org” email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not @healthfirst.org, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst.  Healthfirst will never ask you for money during the recruitment or onboarding process.

Hiring Range*:

• Greater New York City Area (NY, NJ, CT residents): $68,900 - $99,620

• All Other Locations (within approved locations): $61,300 - $91,120

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.