Sales Support Manager, CCH Tagetik

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As a Sales Support Manager, you will be pivotal in the seamless execution of our sales operations, using specialized skills to support complex processes independently. You will handle high-level administrative tasks, lead significant sales initiatives, and ensure quality outcomes that align with our organizational goals.

You will play a crucial role in optimizing sales operations by ensuring seamless coordination between sales, finance, and customer service teams. You will be responsible for maintaining data integrity, streamlining processes, and supporting key initiatives in Sales Planning, Demand Management, and Deal Execution. Additionally, you will contribute to performance management, go-to-market strategies, and forecasting efficiency through automation. Your work will directly contribute to the effectiveness of our sales team.

Responsibilities:
• Execute and refine complex sales order processes.
• Develop comprehensive and tailored customer quotes and proposals.
• Conduct in-depth analysis of sales metrics to identify trends and opportunities.
• Lead advanced product training programs and workshops.
• Draft and oversee the production of major sales documents and collateral.
• Manage extensive updates and integrity of customer databases.
• Lead strategic sales meetings and project sessions.
• Deliver exceptional customer support and resolve critical issues.
• Produce and interpret advanced sales performance reports.
• Oversee the coordination and execution of high-impact sales events.

• Utilize tools such as Salesforce.com, Power BI, ZoomInfo, Duns & Bradstreet, SFDC CPQ, and Clari for reporting and analytics.

Skills:

• Complex Order Processing: Advanced capabilities in managing sophisticated sales orders.

• Technical Proficiency: Hands-on experience with Salesforce.com, Power BI, ZoomInfo, Dun & Bradstreet, SFDC CPQ, and Clari.
• Customer Support: High proficiency in delivering exceptional customer support.
• Advanced Data Analysis: Skills in performing detailed sales data analysis.
• Training Development: Ability to design and lead comprehensive training initiatives.
• Advanced Documentation: Expertise in creating high-quality sales materials.
• CRM Expertise: Extensive knowledge and use of CRM systems.
• Strategic Planning: Skills in planning and leading strategic sales projects.
• High-Level Problem-Solving: Proficiency in resolving complex sales issues.

• Background in sales enablement, reporting, and process automation.

• Education: A bachelor's degree or higher in Business, Marketing, or a related field is preferred.

• #LI-Hybrid

Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation: