Sales Support Spec II

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Sales Support Specialist performs a variety of activities for a line(s) of business (LOB) designed to support, enhance and increase overall sales performance. The Sales Support Specialist coordinates various LOB sales, marketing support and enhancement programs and initiatives under the direct supervision of experienced personnel.

Depth & Scope:

• Performs variety of activities for an LOB designed to support, enhance and increase overall sales performance according to established Company policies and applicable legal and regulatory guidelines
• Administers ongoing sales and marketing support programs equitably according to plan designs and guidelines, which may include sales contests, product promotions, regional programs and other activities
• Provides project coordination to new or existing sales support programs
• Leads or assists with strategy meetings, determining sales and marketing needs and requirements and generating ideas
• Provides input and advice based on extensive knowledge of other Company initiatives and industry practices; ensures coordination with other initiatives
• Researches various issues, ideas, problems and opportunities discussed in strategy meetings to generate additional information to add to projects
• Creates project plans, adding ideas from research and ensuring that issues, concerns and priorities identified in meetings and other communications are addressed
• Implements project plans; communicates with various internal personnel, corporate marketing and other Company departments and outside vendors to coordinate assigned programs and complete projects
• Resolves problems by coordinating with necessary individuals as needed, secures approvals as necessary
• Creates sales and marketing materials as necessary in support of various programs and projects
• Writes copy, secures approvals and coordinates layout and production with appropriate internal or outside personnel
• Designs and develops administrative guidelines for assigned programs
• Maintains appropriate records, databases and information relating to assigned programs and projects according to procedures
• Reports to more experienced personnel, management and others on project status and updates
• Assists sales force as necessary, answering questions from staff and customers and providing information and other support as appropriate
• Provides training to sales staff and others relating to new and ongoing LOB sales and marketing programs, initiatives and activities
• Coordinates with department training as well as corporate training staff to develop and deliver training as needed
• Maintains appropriate records, databases and information relating to assigned programs and projects according to procedures
• Reports to management and others on program status and updates
• Evaluates effectiveness of programs and initiatives; receives feedback from various LOB areas and outside vendors, passes information to others as necessary and incorporates changes into future project plans
• Monitors, evaluates and modifies programs to meet needs of LOB
• Communicates with other areas and Company departments as necessary to exchange information, receive feedback and maintain uniformity of work in accordance with established program guidelines
• Maintains knowledge of overall Company and LOB sales initiatives and industry trends
• Maintains understanding of LOB sales, operations and other practices and procedures and applicable legal and regulatory guidelines

Education & Experience:

• Bachelor's degree or progressive work experience in addition to experience below
• 2-4 Years of related experience
• Project management experience, including ability to coordinate resources and prioritize tasks under deadline
• Strong knowledge of sales support and effective sales enhancement techniques within the industry
• Strong analytical and evaluative skills with ability to measure program performance and make recommendations for improvement
• Vendor relationship experience helpful
• Attention to detail
• Experience skillfully and tactfully managing others without direct authority
• Self motivator and creative thinker
• Experience coaching and influencing others to achieve goals
• Excellent communication skills, including strong presentation skills and writing ability
• PC skills
• Maintains appropriate sales licensing if required

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.