Sales Support Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role:

As a Sales Support Specialist, you will support debit network growth by serving as a client advocate for issuer, acquirer, merchant, and financial technology clients. You will work closely with business development, relationship management, and cross-functional partners to deliver operational and analytical support, improve client outcomes, and strengthen network performance across debit payment programs.

What you'll do:

• Partner with business development and relationship management teams to support client needs and contribute to growth across debit network programs

• Perform interchange analysis, billing research, and account-level reviews to identify issues, recommend actions, and support client decision-making

• Generate and analyze recurring business review data, service metrics, and competitive network insights to measure performance and inform account strategies

• Support issuers and merchants with analysis and recommendations to improve debit payment authorization rates

• Submit, track, and manage project requests to help ensure completion within defined service level agreements

• Coordinate with internal teams across operations, product, finance, and client support to resolve issues and advance client initiatives

• Maintain accurate records, reporting, and documentation using customer relationship management tools and standard business applications

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 5+ years of experience in account support, relationship management, sales support, or client-facing operational roles

• 5+ years of experience performing financial analysis, reporting, and issue resolution using structured business processes

• Experience using customer relationship management tools, Microsoft Excel, Microsoft PowerPoint, and related business applications to manage client activity and present findings

• Ability to analyze interchange, billing, account performance, and authorization trends and translate findings into clear business recommendations

• Bachelor's Degree in business, finance, economics, or a related field, or equivalent combination of education, related experience and/or military experience

Experience that would be great to have:

• Experience supporting debit networks, card networks, or payment acceptance ecosystems

• Experience working with issuers, acquirers, merchants, or financial technology clients

• Experience preparing competitive network reviews or business performance presentations

• Experience working with service level agreements and project request tracking

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

• This role requires use of a computer and audio equipment.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.