The Opportunity:

In support of our continued success in EMEA, we are now seeking an Account Manager to be our customer journey expert as a key member of the Sales team for the Spanish and Portuguese regions.

In this role, the successful candidate will primarily focus on customer satisfaction and drive product usage through various data driven activities and providing exceptional daily account management. 

We are open to applications from candidates interested being office based in Berlin or a home-office working arrangement from Spain. 

Responsibilities:

• Responsible for understanding and communication of company products, creative services, new technologies, policies and procedures to new and existing customers
• Leverage the Shutterstock’s methodologies, and best practices to support successful onboarding and adoption on the customer side
• Ensure product, subscription and usage by customer base through excellent client service and understanding project and customer purchasing cycles
• Provides solutions and other product offerings through site demos and presentations to customers
• Proactively enhances and streamlines workflow within the department to help facilitate the growth and expansion of accounts
• Entering of customer and sales data into the appropriate systems
• Technical troubleshooting of our systems, site and client issues to help improve performance and overall user experience
• Proactively build strategies using data and systems to ensure YoY revenue growth and increased market penetration
• Build trusted relationships with key stakeholders within client organizations to generate proper levels of adoption, ensure client is prepped for renewals and new revenue opportunities
• Devise engagement plans that consider customer business goals and map Shutterstock’s capabilities to achieve these goals
• Coordinate new sales development activities around assigned accounts with regional sales team, referring prospects to SMs and other sales team members as appropriate.

Requirements:

• At least three years of experience as an Account Manager, Enterprise/Key Accounts Sales
• Preferably from a background in SaaS, agency, media or emerging technologies
• Previous experience with CRM software (SalesForce, Microsoft Dynamics etc)
• Strong interpersonal, organisational and communication skills with the ability to work across many systems, tasks and departments simultaneously
• Strong customer service skills with proven ability to build and maintain relationships via telephone, email and face to face meetings
• Native-level Spanish speaker with fluent English and Portuguese