Account Manager

| Greater NYC Area
ABOUT VTS
VTS is changing the way that commercial real estate (CRE) is done - disrupting a $3.4 trillion dollar industry by becoming the modern operating system for CRE. We invented the category of leasing and asset management, which allows landlords and brokers to manage their entire leasing process to maximize revenue and performance. Our success shows in our numbers - we’ve grown 123% annually since 2013, and today we have over 8 billion square feet of commercial space managed on VTS, and we’ve expanded to ~200 employees globally. It’s an exciting time to join the VTS team as we continue to scale!
Our headquarters are in NYC, but we have hubs in other major US cities and as well as in London, UK.
Learn more at vts.com or @viewthespace
ABOUT THE ROLE
We’re looking for an Account Manager to join our team in New York and help scale and support our rapidly growing client base. As an Account Manager at VTS, you will build strong relationships with your accounts and be responsible for ensuring their retention and success on the VTS platform. 
An ideal candidate has experience in a client facing role at a B2B SaaS company, and is a driven and analytical self-starter who is committed to the success of his/her clients. If this describes you, and you’re interested in helping Commercial Real Estate professionals transform the way they do business using VTS, we want to talk to you! 

What You'll Do

  • Build strong relationships with client executive teams at the top CRE firms and help them transform how they manage their portfolio and business 
  • Create & execute a plan that helps clients transform leasing and asset management with VTS
  • Set and track customer KPIs on a portfolio wide, account and user level to ensure client success
  • Be an advisor to our accounts and help drive change in their organizations with best practices and insights
  • Ensure account retention and partner with the sales team on expansion and upsell opportunities 
  • Act as the voice of the customer internally to ensure we are using all available resources to benefit our clients and improve their experience on the platform
  • Proactively build and manage relationships with your clients through activities such as in person meetings, networking, and industry events 
  • Manage around 30 accounts based across the US and Canada, with occasional travel

About You

  • 3+ years experience in a customer facing role at a SaaS company
  • Highly customer focused, the ability to empathize with customers and a desire to help customers achieve their goals
  • Experience working across multiple internal teams to resolve customer issues quickly and effectively
  • Outstanding interpersonal skills, the ability to communicate with all levels of an organization
  • A continuous improvement mindset that looks for ways to better support clients at scale
  • Self-motivated, resourceful and adaptable to change
  • Team player, reliable and dependable with strong sense of ownership over his/her work
  • Proficient in google apps, salesforce, and excel 
  • Bachelor’s Degree 
  • Prior experience at a startup is a plus! 
  • Commercial Real Estate experience is a plus!

We Take Care of You!

  • Competitive compensation packages, including equity
  • Great medical, vision, dental, and commuter benefits
  • 401K plan
  • Generous family policies
  • Training and career development programs for everyone
  • A company that embraces and celebrates diversity
  • Fantastic location near Bryant Park with easy walk to most major subway lines (Grand Central, Penn Station & Times Square) 
  • Unlimited vacation policy
  • Team lunches, company happy hours, ample snacks and drinks

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. All your information will be kept confidential according to EEO guidelines.

Read Full Job Description

Location

We are right in Bryant Park, conveniently located between Grand Central, Penn Station, and Times Square subway stations.

An Insider's view of VTS

What are some social events your company does?

I spend a large part of my week at work, so being around great people is very important. The vibe at VTS is very friendly, and there are plenty of opportunities to share knowledge and to socialize, including brown bags, catered lunches, happy hours, team outings, and other events.

Rafael

Senior Software Engineer

How do you collaborate with other teams in the company?

I collaborate with other teams on the company when there’s a piece of code that I’m working on that relates to another topic or domain expertise, I’ll ask for help. Everyone’s really into the idea of collaborating because we know that it’ll create a better product!

Anisha

Software Engineer

How does the company support your career growth?

VTS has a culture of constant learning--the most seasoned members of our team are still humble and curious. I’m challenged daily to keep reading, trying new things, and sharing my experience. VTS brings in experts to keep us learning, and I’m given coaching and access to resources that help me grow. I feel like everyone here wants me to succeed.

Chrissy

Lead Product Manager

How do you empower your team to be more creative?

A creative environment is critical for great marketing! The main way I try to do this is encourage everyone's ideas - and recognize that while I may have more experience, this is the first time for all of us at this company, so my job is to guide the team towards great ideas, not be the source of all of them.

Amy

Chief Marketing Officer

How do your team's ideas influence the company's direction?

This year we completely redesigned our product strategy process. Several cross-functional forums provide an avenue where anyone in the company can suggest projects and influence prioritization. Feedback on the new process has been incredibly positive. It’s helping to keep the whole company aligned on our most promising and impactful initiatives.

Niall

SVP, Engineering

What are VTS Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
VTS offers health club discounts!
Retirement & Stock Options Benefits
401(K)
Company Equity
VTS offers equity to every full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On top of all the awesome perks listed above, VTS also offers a $1500 yearly education stipend to all full time employees. This helps support acquiring new skills, meaning the VTS team continues growing their career and broadens the set of tools we can bring to any given problem.

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