Sr. Account Manager (Open to San Francisco or Los Angeles)
500+ specialists, 70+ markets, 1,600+ clients across EMEA, APAC, and the Americas regions. Join RTB House - a global company that provides state-of-the-art marketing technologies for the top brands worldwide. As an Account Manager, you will play a substantial role in building the RTB House brand in North America. Your mission will be to take ownership of your client's campaigns and build strong relationships with them by optimizing the performance of their campaigns.
What you will do:
Managing portfolio of clients independently with focus on large clients
Run regular face to face meetings with clients to ensure premium customer service;
Execute customer communications – personal and via telephone, video or email, in line with standards and processes;
Negotiating business terms and upselling
Respond to customer requests and inquiries in a professional and timely manner;
Provide specific information regarding company’s services and products;
Assist customers in the process of launching ad campaigns;
Regular performance reporting to clients, persuasive QBR presentations for large clients
Develop and maintain in-depth product knowledge;
Mentoring for junior colleagues (new AMs and Junior AMs) in campaign management
Driving company-wide or local projects in account management
Building expertise and being go-to person in some areas of knowledge
Requirements:
Experience (6+ years) in managing online advertising campaigns for Fortune 1000 clients;
Preferably e-commerce experience working for another retargeter or agency;
Persuasive communication, experience in negotiations and presentations;
Working experience of MS Office Word, Excel, PowerPoint;
Knowledge of customer support tools and processes;
Ability to identify and understand customer needs and requirements;
Excellent analytical and problem solving skills;
Well-developed verbal and written communication skills;
Multi-tasking, high energy, resourcefulness;
Strong and clear motivation, able to self-motivate and inspire others
Positive, can-do attitude;
Experience in developing/mentoring others would be an advantage;
Bachelor’s degree;
We offer:
Attractive salary adequate to skills and experience;
Vacation policy with up to 15 days of PTO + holidays;
Premium health care for you and your family;
401(k) plan;
Joy of working and learning in one of the fastest growing sectors in online advertising;
Being a key contributor of our expanding US business.