Associate Partner Success Manager at Mulberry Technology

| Greater NYC Area
Sorry, this job was removed at 8:30 a.m. (EST) on Thursday, July 29, 2021
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Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.

Mulberry is hiring for an Associate Partner Success Manager to help manage partnerships with retailers to build a modern platform transforming how insurance is priced and offered at the point of sale. As an Associate Partner Success Manager at Mulberry, you will be working with a close-knit team with deep experience building financial products for e-commerce.

What You’ll Do:

  • Own a high touch, high volume book of business where you will manage and grow critical retailer relationships throughout the entire partner lifecycle
  • Set up and launch the onboarding, implementation, and on-going optimization plans for each retailer in your book of business, including kickoff and training decks, project plans, and regular reporting cadence 
  • Coordinate all cross-functional deliverables and internal meetings related to the onboarding and on-going account management of all retailers in your book of business
  • Continually confirm retailer success metrics, both for their owned properties and our partnership, in order to to serve as an extension of their team and an advocate for their interests internally
  • Own the renewal cycle for all retailers in your book of business
  • Constantly mine for optimization and growth opportunities across your book of business, and when found, create and drive forward plans to realize this additional potential
  • Navigate retailer organization to identify stakeholders, roadblocks, and risk factors, and proactively planning next steps to further the partnership
  • Plan and implement executive business reviews to ensure partnership and success alignment
  • Further retailer advocacy goals, including case studies, co-marketing opportunities, etc
  • Own the positive outcomes and stellar experience of our retailer partners
  • Own a revenue target and forecast future revenue outcomes on an ongoing basis

Qualifications:

  • Minimum of 1 year working in a client-facing account management, onboarding/integrations, or customer success manager role
  • Experience working with eCommerce retailers a plus
  • Previous experience owning a revenue target and responsibility for customer renewals/upsells
  • Competence in speaking to/understanding technical integrations, specifically related to eCommerce platforms, APIs, front-end development, etc
  • BA/BS degree in a related field, or equivalent experience

Ideal candidates will possess:

  • High EQ and excellent communication skills
  • Desire to be in a client-facing role
  • Ability to work independently as well as part of a team
  • Extremely proactive problem solver, detail-oriented, with strong follow-through
  • Ability to quickly understand other businesses and possess genuine curiosity and desire to help them succeed
  • Humble, coachable, and high self-awareness
  • Highly agile and flexible, comfortable in an ever-changing environment, comfortable with ambiguity
  • Passion and interest in building great technology
  • Relentless motivation to always improve, optimize, and drive greater outcomes
  • Customer-centric attitude
  • Understanding of how to prioritize and handle multiple projects of varying importance, deadlines, and complexity at any given time

Benefits and Perks:

  • Competitive salary 
  • Equity
  • Full benefits, including 401(k)
  • Unlimited PTO
  • Strong, vibrant, and fun culture, with lots of virtual outings!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • Apache AirflowFrameworks
    • Neo4jDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • AirtableManagement
    • SalesforceCRM
    • SalesloftCRM
    • SendGridEmail

Location

New York, NY 10018

An Insider's view of Mulberry Technology

How does your team reward individual success?

At Mulberry we use HeyTaco to celebrate individual achievements in a public Slack channel called #taqueria When giving a taco to another team member, we include relevant company values as hashtags. Gift cards are awarded to the two people who give and receive the most tacos each month.

Ley Ley

Sales Operations Manager

What does your typical day look like?

My typical day at Mulberry varies depending on the sprint. Discussing product requirements, implementing new features, doing code reviews, and mentoring other engineers are some of the several tasks I take on during my day here. Working with some of the brightest individuals is something that I look forward to everyday.

Waleed

Software Engineer

What are some things you learned at the company?

Coming into a scaling startup, I wanted to understand how sales insights drive product/content strategy, and I’ve definitely had the mentorship here to do so. From enterprise sales to understanding e-commerce, joining the Mulberry team has been a great way to gain expertise with fresh industry verticals, buyer personas, and business challenges.

Kate

SDR Manager

What is your vision for the company?

Mulberry is building the trust-layer for commerce. We help digital platforms grow loyalty (and revenue) by seamlessly embedding extended protection into their customer journey. With Mulberry, anyone can offer up to 10 year product insurance as an add-on online, while giving customers a best-in-class claims filing experience.

Chinedu

Founder & CEO

How do you empower your team to be more creative?

I have always believed that sales is an art first, a science second. While sales is metrics and strategy driven it also requires creativity to succeed. I push my team to rely on the facts but to always make sure they are asking themselves the “5 w’s” (who, what, when, where and why) to drive innovation.

Ashley

Co-founder & Head of Growth

What are Mulberry Technology Perks + Benefits

Mulberry Technology Benefits Overview

Here are some of the benefits + perks of working at Mulberry:
-Competitive Salary
-1:1 ongoing training and career development
-Equity
-Medical, Dental, & Vision Health Benefits
-Unlimited Paid Time off
-Strong, vibrant, and fun culture, with lots of virtual outings and team building events!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Mulberry has a culture council that comes together bi-weekly to plan and execute company-wide events that promote our values and culture. Most recently we hosted a game night!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Highly diverse management team
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Lunch and learns
Promote from within

Additional Perks + Benefits

Although we aren't in a physical space at this time all of these perks are geared towards connecting our employees regardless of distance. Our goal is to strengthen our culture and keep the spirit of Mulberry alive!

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