Mulberry is disrupting a $40B insurance industry by providing omnichannel merchants a seamless plug-and-play platform from which to offer product insurance. We call NYC home and are founded by a team of executives who are passionate about e-commerce and building efficiencies through a customer-first outlook. Our platform not only drives revenue for brands, but also improves customer experience and trust in warranty programs.

Mulberry is hiring for an Associate Partner Success Manager to help manage partnerships with retailers to build a modern platform transforming how insurance is priced and offered at the point of sale. As an Associate Partner Success Manager at Mulberry, you will be working with a close-knit team with deep experience building financial products for e-commerce.

What You’ll Do:

• Own a high touch, high volume book of business where you will manage and grow critical retailer relationships throughout the entire partner lifecycle
• Set up and launch the onboarding, implementation, and on-going optimization plans for each retailer in your book of business, including kickoff and training decks, project plans, and regular reporting cadence 
• Coordinate all cross-functional deliverables and internal meetings related to the onboarding and on-going account management of all retailers in your book of business
• Continually confirm retailer success metrics, both for their owned properties and our partnership, in order to to serve as an extension of their team and an advocate for their interests internally
• Own the renewal cycle for all retailers in your book of business
• Constantly mine for optimization and growth opportunities across your book of business, and when found, create and drive forward plans to realize this additional potential
• Navigate retailer organization to identify stakeholders, roadblocks, and risk factors, and proactively planning next steps to further the partnership
• Plan and implement executive business reviews to ensure partnership and success alignment
• Further retailer advocacy goals, including case studies, co-marketing opportunities, etc
• Own the positive outcomes and stellar experience of our retailer partners
• Own a revenue target and forecast future revenue outcomes on an ongoing basis

Qualifications:

• Minimum of 1 year working in a client-facing account management, onboarding/integrations, or customer success manager role
• Experience working with eCommerce retailers a plus
• Previous experience owning a revenue target and responsibility for customer renewals/upsells
• Competence in speaking to/understanding technical integrations, specifically related to eCommerce platforms, APIs, front-end development, etc
• BA/BS degree in a related field, or equivalent experience

Ideal candidates will possess:

• High EQ and excellent communication skills
• Desire to be in a client-facing role
• Ability to work independently as well as part of a team
• Extremely proactive problem solver, detail-oriented, with strong follow-through
• Ability to quickly understand other businesses and possess genuine curiosity and desire to help them succeed
• Humble, coachable, and high self-awareness
• Highly agile and flexible, comfortable in an ever-changing environment, comfortable with ambiguity
• Passion and interest in building great technology
• Relentless motivation to always improve, optimize, and drive greater outcomes
• Customer-centric attitude
• Understanding of how to prioritize and handle multiple projects of varying importance, deadlines, and complexity at any given time

Benefits and Perks:

• Competitive salary 
• Equity
• Full benefits, including 401(k)
• Unlimited PTO
• Strong, vibrant, and fun culture, with lots of virtual outings!