Working at RippleMatch:

At RippleMatch, we build technology to make early-career hiring more effective while increasing access to opportunity. Figuring out where to begin your career is a difficult and overwhelming decision. Traditional career services and job boards with millions of postings aren't very helpful. It's also not a fair contest. For many students, opportunity is limited based on where they attend school and their personal networks. RippleMatch is changing this. Our platform is a two-sided marketplace — on one side, we help early-career candidates from around the country discover job opportunities that match their skills and interests without effort. On the other side, RippleMatch helps hundreds of employers like Amazon, eBay, and Teach for America hire top talent virtually and build diverse teams. We have a technical product that leverages automation and intelligent workflows to make finding your dream job or hiring the right candidate easier, faster, and fairer than ever before. Since launching RippleMatch from a college dorm room in 2016, we've raised $34 million in venture funding, grown to 1 million+ users from 1300+ colleges & universities, and brought on hundreds of leading employers as customers. Our tight-knit team of 60+ talented people works hard, celebrates wins, and cares deeply about changing the way finding a job works.

The Role: 
We are hiring a Senior Customer Success Manager to serve as the main point of contact, product expert, and advocate for 25-40 Enterprise customers. You will be responsible for helping your book of business achieve their early-career hiring objectives by adopting our platform according to best practices.

In this role, you will:

• Assume responsibility for ensuring our customers achieve their hiring objectives using the RippleMatch platform.
• Develop a deep understanding of customer goals and needs.
• Train customers to adopt the platform and use it according to best practices.
• Form deep relationships with stakeholders (including executives) across a variety of business units, manage a range of requests, and communicate priorities to our internal teams.
• Identify upsell opportunities and drive towards renewals while partnering with a Strategic Account Manager to close deals for our largest and most strategic accounts.
• Close other renewal and upsell opportunities independently.
• Monitor KPIs and use data to tell a story through business reviews.
• Strategize a plan for your accounts and identify and mitigate risks.
• Get a chance to work with our product team to implement customer feedback and ideas as we continue to build out our product suite. 
• The role involves high levels of product focus, executive presence, strategic thinking, and ownership.

What you will bring to the team:

• 3+ years of work experience in customer success or account management.
• Experience managing a book of high-touch, enterprise or mid-market SaaS accounts.
• Experience being the customer's go-to advisor and expert for a complex product. 
• Experience working with multiple stakeholders.
• Startup experience.
• Ability to use data and KPIs to present a compelling story to executives.
• Ability to proactively identify and managing account risks and opportunities.
• Strong written & verbal communication skills.
• Must be in New York City or willing to relocate.

Culture & Perks:

At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team’s well-being and growth. We offer a full slate of perks including equity, a dog friendly office, paid vacation, discounted memberships to Class Pass, a pre-tax commuter program, discounted Citi Bike memberships and comprehensive healthcare benefits (with free plan options!). We work hard to foster a culture of constant self-improvement, true ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won’t settle for anything less.

Our office is conveniently located near Union Square in Manhattan, NYC.

RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.