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Director of Sales and Client Success (Skillshare For Teams)

| Greater NYC Area
As the Director of Sales and Client Success (Skillshare for Teams), you'll be the driving force behind our enterprise business and will be charged with helping us tap into the enormous opportunity b2b/enterprise sales represents for our business. This includes managing and growing both our sales and client success teams, as well as championing the enterprise business internally and setting the strategy for how we’ll chart a path to grow a $50M+ enterprise business.
The ideal candidate is a strong sales leader with at least some experience managing or working cross-functionally with client success or account management functions. More than that though, we’re looking for someone who is wildly ambitious, has the leadership and operational chops to achieve their ambitions, and wants to take on the challenge of growing a business from the ground up.

What you'll do:

  • Oversee the day-to-day operations of our Skillshare for Teams business, including both sales and client success
  • Exceed quarterly sales and retention targets
  • Refine sales processes, including prospecting, inbound handling, demoing and sales operations strategies in order to drive increased sales effectiveness
  • Work with client success manager to build out account management practices that drive engagement, retention and upsell
  • Manage current team of 3 (2 sales, 1 client success), including coaching, mentoring and performance management
  • Build out the team as business performance dictates
  • Work with marketing function to create lead gen, lead nurturing and sales enablement programs
  • Help create the long term Skillshare for Teams strategy
  • Measure and report on performance of business as a whole

Why we're excited about you:

  • You’re ambitious and are up for the challenge of growing a very early-stage business within a more established startup
  • Significant sales leadership experience with a track record of driving results
  • Creative thinker who is resourceful and finds a way to hit their goals
  • Strong business acumen with ability to manage a P&L and build out compensation plans
  • Clear verbal and written communication skills
  • Strong executive/managerial presence

Why you're excited about us:

  • Impact: Our Skillshare for Teams business represents a huge growth opportunity for Skillshare, of which we’ve only just scratched the surface. This role will be the individual most responsible with growing this nascent part of our company.
  • Growth: This is the rare opportunity to grow a very early stage business within a more established and stable startup. This can be a career-defining role for you.
  • Our mission: We are building a learning ecosystem for the new economy and changing millions of lives for the better.
  • Our team: We have a passionate, smart team that is a lot of fun to work with.
  • Your life: We take pride in our flexibility. Working remotely is part of how we need to work these days. You’re a professional, and we trust you to do what you need to do.

About Skillshare:
Skillshare is an online learning community whose mission is to connect curious, lifelong learners everywhere – and, in so doing, build a more creative, more generous, and more prosperous world. Today, our community has grown to over 5 million members who come to Skillshare to learn creative and entrepreneurial skills, network with peers, and even teach a class themselves. We are backed by Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments.
Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We work to ensure a consistent interview process, fair compensation, and inclusive work environment for all.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • SASSLanguages
    • jQueryLibraries
    • ReactLibraries
    • WebpackLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • YiiFrameworks
    • MySQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

Our office is located in the heart of Flatiron (close proximity to 4,5,6,L,N,Q,R,W). The team loves exploring new lunch spots & taking coffee walks.

An Insider's view of Skillshare

What’s the vibe like in the office?

We balance being both focused and flexible in our office. In this kind of fluid environment, we can seamlessly ease in and out of individual heads-down time to group sessions; from meditation to collaboration; from desk to the lounge. The vibe lends us the freedom to play to our strengths and value our differences in working styles.

Jenni

Senior Product Designer

How do you collaborate with other teams in the company?

Cross-team collaboration is frequent and organic at Skillshare; we foster a uniquely friendly atmosphere of openness and shared purpose. Through cross-team threads, project-based meetings, comments on RFC's, pull request reviews, Q&A sessions, and, of course, simple conversations, collaboration commonly happens across a table or across time zones.

Justin

Engineering Manager

How has your career grown since starting at the company?

Skillshare has supported my career growth and trajectory tremendously. I started here 3 years ago on the Community team, but after discovering a passion for coding, Skillshare provided me with a mentor and on the job time to learn. It's been two years since I switched careers, and I'm so grateful that I get to come in and keep learning every day.

Callan

Software Engineer

How do you make yourself accessible to the rest of the team?

As a management team, we strongly believe in making ourselves accessible. This includes: 1:1s with direct reports, skip-level meetings, team-wide meetings, coffees with people across departments, and attending team events. More broadly, we apply the same foundational rule we all learned in kindergarten: treat people the way you want to be treated.

Sabrina

VP, Operations

What kinds of technical challenges do you and your team face?

We're in an exciting position - we have a product that we believe in and a community that believes in us. The question we face is: how can we build a platform which works for the Skillshare of today, but will scale to the needs of the Skillshare of the future? It’s not enough to keep up with growth; we must build for where our growth will take us.

Samantha

Director of Engineering

What are Skillshare Perks + Benefits

Skillshare Benefits Overview

Paid Parental Leave (Non-Gendered), Unlimited PTO, Remote Work Program, Learning & Development Stipend, Documented Equal Pay Policy, Paid Sabbatical, Catered Lunches, Company Events, Diversity & Inclusion Trainings, Health/Dental/Vision, 401(k), Equity

Culture
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Skillshare creates professional development opportunities by offering an annual budget to attend external conferences, in addition to ongoing internal learning programming.
Lunch and learns
Promote from within
Customized development tracks
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