Senior Director, East Coast Market Manager

ABOUT US

Block is a renovation platform transforming the $450 billion renovation industry. Today, doing a home renovation is an abysmal consumer experience and not easy for contractors either. Block democratizes access to high-end design, while combining design, construction, and materials into a streamlined experience. Block simplifies a complex and convoluted process and gives homeowners certainty on outcomes, quality, price, and time. 

Our mission is to give homeowners a better way to improve the spaces they live in, and to give contractors a better way to work. We are building an ambitious, tenacious, and creative team who is unafraid of tackling new challenges. The founders are former leaders at Casper, HuffPost, and Rent the Runway. Investors include New Enterprise Associates, Lerer Hippeau, Giant Ventures, Obvious Ventures, MorningSide Ventures and more. 

ROLE

We’re looking for a results orientated individual who is skilled at growing and developing a cross-functional team, adept at project management, capable of using data to drive decision making, and who has a strong bias towards problem solving in ambiguous environments. As the Market Manager you will bring together all elements of our Operating Teams (including Design, Procurement and Project Operations) to create a seamless project execution experience that achieves company throughput targets and exceeds customer’s, vendor’s and contractor’s expectations.  

The Market Manager reports to the COO and on a day-to-day basis will work closely with market-based team leaders from the various functional groups to understand how projects are performing and to resolve blockers or inefficiencies. The Market Manager will work to identify process improvement opportunities, and will collaborate with the relevant Functional managers to realize the operational enhancements. On a weekly and monthly basis the Market Manager will be responsible for developing and providing reports to the leadership team.

The successful candidate will be comfortable working in a matrix organization, and will be able to demonstrate strong leadership skills and a track record of managing deliverables, timelines and people (in both direct and indirect reporting capacity).

RESPONSIBILITIES

• Drive the market’s execution and throughput performance by creating an integrated project delivery model across the various Functional teams
• Provide day-to-day guidance to the market-based Operations team
• Develop and analyze operational data and provide impactful operational and financial recommendations to improve end-to-end project delivery operations
• In conjunction with the analytics and insights teams, develop, own, and present market performance reports to the leadership team
• In collaboration with the enterprise functions, drive experience improvements for homeowners and contractors across quality, timeline, cost, and experience
• Identify critical problems to solve within the market, establish patterns or trends in the business, and assemble the relevant resources to solve them 
• Serve as a strategic thought partner for team leaders, and provide data driven recommendations on how to drive performance and growth
• In conjunction with enterprise functions, recruit and develop a best-in-class team
• Build strong relationships with contractors and vendors -- incorporate their feedback into building a better contractor product experience
• Stay up-to-date and maintain compliance with local regulations 
• Make Block a great place to work by creating an engaging work environment. 

QUALIFICATIONS

• 7+ years of experience as an Operations Manager, Project Manager, or similar role 
• Experience in construction / real estate preferred
• Strong interpersonal skills and the ability to influence and collaborate up and down the organization, as well as with external stakeholders
• Experience managing cross-functional projects and teams in fast-paced environments
• Strong interpersonal skills and the ability to influence and collaborate up and down the organization, as well as with external stakeholders
• Strong oral and written communication skills, and extreme attention to detail
• Passion and resourcefulness to solve ambiguous, undefined problems
• Ability to manage multiple projects at once and prioritize relentlessly
• Proficient in G Suite, Excel and SQL, and have experience building forecast models and analyzing complex data sets to inform decisions
• 7+ years of operating experience 
• 7+ years of experience leading a team
• Experience managing cross-functional projects and teams in fast-paced and ambiguous environments
• Able to build for long term, but also able to find efficient short-term solution

BENEFITS

• Earn equity in an early stage high-growth company
• 100% subsidized health insurance, dental coverage, vision coverage
• 12 weeks universal fully paid family leave
• ​​Flexible Vacation Policy: recommended 2-3 weeks vacation / year
• 3 weeks a year where you can work anywhere  
• 401k retirement savings plan
• Employee discount on renovation services
• Working alongside an ambitious, kind, no-drama team 

COMPANY VALUES

• Force simplicity
• Problems are our fuel
• Collaborate with tenacity and humility
• Save money where we should
• Speed is our advantage