Head of Account Management

| Greater NYC Area
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What you will do:

  • hold responsibility for building and leading the Account Management team;
  • ensure a high level of customer retention rate;
  • assist with generating new revenue from existing clients with upselling and cross-selling of new products;
  • develop the team to reach operational and financial targets;
  • maintain senior relationships with the company’s top accounts, influence client strategy and act as a leader in problem-solving in case of any significant issues;
  • create a deep understanding of customer satisfaction across the team;
  • hold responsibility for reporting, forecasting, building and implementing processes;
  • implement tools for enhancing account management processes and provide comprehensive training for the team;
  • work closely with international HQ on developing strategic initiatives to increase customer satisfaction.

Requirements:

  • at least 5 years’ proven experience in direct client relationships in online performance media with minimum 3 years’ experience in people management;
  • previous experience in building and managing a team and experience with b2b accounts;
  • demonstrated success in offering outstanding client management and innovation leading to revenue growth (upselling) and customer retention;
  • strong analytical and Excel / GA skills;
  • ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results;
  • strong written and verbal communication skills;
  • experience with statistical analysis will be a plus;
  • positive, can-do attitude;

We offer:

  • an engaging role in a new fast-growth project;
  • a fully responsible, high potential position with our business in the US;
  • the chance to work in one of the fastest-growing sectors in online advertising;
  • a friendly atmosphere while working with a dynamic team of professionals (happy hours, healthy snacks, standing desks, choice of laptop);
  • great opportunity for professional growth by joining our rapidly growing team in the US office located in Midtown Manhattan;
  • full health care coverage for you and your family;
  • competitive salary;
  • company matching 401k Plan;
  • onboarding training at HQ in Warsaw, Poland.
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • AsanaManagement
    • PipedriveCRM
    • MailChimpEmail

Location

Vibrant and bustling, we are mere steps away from the best Manhattan restaurants and nightlife. We offer easy access to anywhere in the city.

What are RTB House Perks + Benefits

Culture
Eat Lunch Together
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Cross Functional Training Encouraged
Promote from Within
Online Course Subscriptions Available

Additional Perks + Benefits

Premium healthcare for you and your family fully paid by the company

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