Head of Account Management

| Greater NYC Area
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What you will do:

  • hold responsibility for building and leading the Account Management team;
  • ensure a high level of customer retention rate;
  • assist with generating new revenue from existing clients with upselling and cross-selling of new products;
  • develop the team to reach operational and financial targets;
  • maintain senior relationships with the company’s top accounts, influence client strategy and act as a leader in problem-solving in case of any significant issues;
  • create a deep understanding of customer satisfaction across the team;
  • hold responsibility for reporting, forecasting, building and implementing processes;
  • implement tools for enhancing account management processes and provide comprehensive training for the team;
  • work closely with international HQ on developing strategic initiatives to increase customer satisfaction.


  • at least 5 years’ proven experience in direct client relationships in online performance media with minimum 3 years’ experience in people management;
  • previous experience in building and managing a team and experience with b2b accounts;
  • demonstrated success in offering outstanding client management and innovation leading to revenue growth (upselling) and customer retention;
  • strong analytical and Excel / GA skills;
  • ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results;
  • strong written and verbal communication skills;
  • experience with statistical analysis will be a plus;
  • positive, can-do attitude;

We offer:

  • an engaging role in a new fast-growth project;
  • a fully responsible, high potential position with our business in the US;
  • the chance to work in one of the fastest-growing sectors in online advertising;
  • a friendly atmosphere while working with a dynamic team of professionals (happy hours, healthy snacks, standing desks, choice of laptop);
  • great opportunity for professional growth by joining our rapidly growing team in the US office located in Midtown Manhattan;
  • full health care coverage for you and your family;
  • competitive salary;
  • company matching 401k Plan;
  • onboarding training at HQ in Warsaw, Poland.
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Technology we use

  • Product
  • Sales & Marketing
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • AsanaManagement
    • PipedriveCRM
    • MailChimpEmail


Vibrant and bustling, we are mere steps away from the best Manhattan restaurants and nightlife. We offer easy access to anywhere in the city.

What are RTB House Perks + Benefits

Eat Lunch Together
Team-Owned Deliverables
Team-Based Strategic Planning
Group Brainstorming Sessions
Open Office Floor Plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Lunch and Learns
Cross Functional Training Encouraged
Promote from Within
Online Course Subscriptions Available

Additional Perks + Benefits

Premium healthcare for you and your family fully paid by the company

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