We are currently looking to add an Implementations Engineer (Solutions Architect) to our growing Client Services team at Bizzabo! As an Implementations Engineer, you are a deeply technical individual with great customer facing skills, and know how to successfully work as a trusted advisor to ensure the success of our existing and future customers. When it comes to designing mission-critical solutions you are the expert; this can be demonstrated by a track record of happy, reference-able customers and deals won. They appreciate your technical acumen and your diligence; You will provide the existing and future customer with the understanding and comfort that they will be successful with our solution.

Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Amazon, Electronic Arts, Financial Times, Forbes, Siemens, and Salesforce to name a few. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has hundreds of Bizzaboers working around the globe.

Community Details and Perks:

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Our core values as a community have carried over to the virtual workspace as we’ve transitioned to remote work in light of COVID-19. We are closely monitoring the situation and will be further assessing the situation in January 2021.

Perks

• We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
• We are a dog friendly in-person and virtual office!
• For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 
• We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!
• Our office is located on 27th and Broadway south of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.

What you’ll be doing:

• Work closely with customers in the post sale and onboarding phases and conduct both business and technical discoveries to analyze workflows and business needs
• Collaborate with Development and Product teams in order to create the best possible solution for customer
• Develop technical scopings, POCs (proof of concepts), holistic solutions and risk analysis to achieve customers goals
• Work closely with the Customer Success Team to offer technical consulting, provide guidance to close deals, identify opportunities and satisfy customers
• Generalize and productize solutions to continually improve and respond to market needs
• Develop and deliver onboarding missions, trainings and demos to existing customers
• Create customer-facing best practices and how-to guides

Who you are:

• 5+ years of either Solutions Architect, Client Solutions Engineer, or Customer Onboarding Engineer experience
• Experience working in a SaaS environment
• Proven ability to lead complex projects successfully
• Customer facing experience in large complex enterprise accounts
• Goal-oriented mindset
• Great communication skills
• High level of organization and a great attention to detail
• Familiarity with HTML, jQuery, CSS, Java, JavaScript, API, REST services, Jira, SalesForce

Useful Additions:

• Experience in support or customer success
• Computer science, engineering or related degree
• Dynamically typed languages (Python, PHP, Ruby, Node.js)
• Familiarity with client-side frameworks (Angular.JS, Backbone)
• Experience working with production and/or content delivery via modern web technologies such as RTMP, WebRTT, SIP and related