Inside Sales Associate

| Greater NYC Area
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Block is an innovative renovation platform transforming the $400 billion renovation industry. Founded by Luke Sherwin (co-founder of Casper) and Koda Wang (former COO at Huffington Post and CCO at Rent The Runway), Block has set out to disrupt the renovation industry. Backed by the likes of New Enterprise Associates, Obvious Ventures and Lerer Hippeau Ventures, Block is on a mission to provide homeowners a better way to improve the spaces they live in and to provide contractors a better way to work. 
We are a mission-driven company in the midst of building an ambitious, tenacious and creative team who are not only unafraid of tackling new challenges but also driven by inspiring problems. This is a unique opportunity to join an exciting high-growth company and take on an active role in helping to build it from the ground up.
About the Role
We are looking for a passionate, ambitious and motivated associate to join our fast-paced sales and business development team! Our organization is growing and evolving constantly as we try to keep up with demand. This role is for someone who wants to be part of an exciting start-up, solving complicated challenges that touch everyday consumers. We are looking for someone who can help us think strategically about our broader growth goals and sales strategy as well as actively help the team meet those goals.You will work directly with the team to build and manage a pipeline as well as contribute to the efficiency of the Block’s sales process, growth goals and business development initiatives. 
As part of our Inside Sales Team, you will be trained as an expert in our products and learn skills in  presentation, communication, persuasion, and operations. You will not only learn about sales, strategy and business development but also collaborate and learn from other functions in the company as well. 
Primary Responsibilities:
  • Respond, engage and qualify inbound leads and inquiries
  • Act as the subject matter expert on Block’s product offerings and solutions
  • Engage existing leads to expand brand awareness, educate, ask for referrals, identify new opportunities and develop lead funnel
  • Qualify leads and determine prospect motivation, offering solutions and support
  • Schedule appointments with potential customers and our sales team
  • Document all notes on customer interaction in our CRM
  • Re-engage with legacy leads to create an ongoing Block experience
  • Work closely with the broader sales team to develop leads and schedule appointments
  • Use internal tools and resources to further develop the pre-lead sales funnel
  • Hold intelligent and engaging conversations over the phone and email
  • Seek opportunity to contribute to the overall sales strategy
  • Proactively communicates successes and challenges
  • Better identify how leads can be targeted/dispersed
  • Contribute insight on how best to market to new leads utilizing past data/communication with our client base
Minimum Requirements:
  • Consistent track record of meeting and exceeding monthly and quarterly goals
  • Maintaining daily KPIs and track weekly, monthly, and quarterly sales and productivity metrics
  • Embrace change and articulate the impact their efforts are having on the business, the team and themselves
  • Minimum of 1-2 years of work experience in a sales or business development role, preferred
  • Hustle, ambition and drive to hit and exceed goals
  • Strong social and communication skills as well as comfort in talking to new people
  • Grit - we love a team player who is not only unafraid of new challenges but also embraces them! 
  • Strong communication and relationship development skills, both internally and externally
  • This is an ever-changing environment and flexibility is key
  • Ability to multitask, prioritize, and manage time effectively
  • An all-hands on deck mentality and adaptability to think through growth goals creatively - even our co-founders embrace cold-calling, we are a very flat organization! 
  • Early-stage employee equity
  • Vacation days and company holidays
  • Working alongside an ambitious, kind, no-drama team
  • Exposure to work alongside talented early-employees of some of the biggest and most successful technology companies (ClassPass, Rent the Runway, Casper, Tesla and more) 
Compensation comes in the form of a base salary plus performance-based bonus / commission opportunities. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SegmentAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • ContentfulCMS
    • HubSpotCRM
    • SendGridEmail


Our office is nestled between the Brooklyn Bridge and the Manhattan Bridge, overlooking the cobblestone streets of the trendy DUMBO neighborhood.

An Insider's view of Block Renovation

What are some social events your company does?

Every quarter we host a happy hour with our network of contractors - we celebrate the amazing work they have done and learn how we can better support their businesses through our tools and technology.

We have an annual employee talent show which is an amazing opportunity for our team to showcase their many talents - from breakdancing to baking!


Head of Client Operations

What does your typical day look like?

Home renovations require many different expertises to achieve a great result. On any given day, I’ll need to collaborate with sales, support, architects, designers, and software engineers to deliver the best experience for our clients. There’s always something to learn from each other, and the result ends up being greater than the sum of our parts.


Senior Product Manager

What makes someone successful on your team?

As a project planner at Block, I’ve found that dedication, drive and collaboration are critical to our team’s success. We focus on delivering a premium and customized experience for our clients by injecting personality & creativity into every interaction. After all, both bathrooms & kitchens are the most personal spaces in the home!


Project Planner

What projects are you most excited about?

It's so exciting to see the breadth of the platform we've shipped this past year. From our visual planner that shows real time design choices to clients, to the builder app our GCs run on their phones (iOS and Android) we've built a really strong foundation to innovate upon in 2021. We're planning projects for all stages of the renovation process.


Head of Engineering

What are Block Renovation Perks + Benefits

Volunteer in local community
Members from our team volunteer as industry advisors with the New York Tech Talent Pipeline
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Highly diverse management team
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Block currently has a weekly virtual workout with a personal trainer featuring themed workouts and activities ranging from yoga to kick boxing. Pre-covid we had a daily pm Spartan Race training.
Mental Health Benefits
Block employees have access to confidential counseling via Health Advocate and Talkspace
Retirement & Stock Options Benefits
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of fully paid leave for both caregivers.
Flexible Work Schedule
Block provides employees with a flexible work schedule that includes core hours.
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Block has a flexible vacation policy with most people taking between 2-3 weeks of PTO on top of the 10+ company holidays and bonus days off.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Block hosts company outings and activities at least quarterly, but often monthly.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Block team members occasionally bring their pets to work.
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Block offers employees professional development opportunities like annual individual budgets for training, onsite training courses, and the ability to attend job related conferences and seminars.
Lunch and learns
Many teams at Block host weekly lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks
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