About the Job

We’re looking for an enthusiastic and detail-oriented Leasing Operations Coordinator to join our growing team. This role will be part of our Leasing team and will be focused on creating and executing processes to enhance our tenant experience throughout the leasing process, particularly during the application and move-in process.. We’re looking for someone who has the ability to develop a detailed understanding of our business and is excited about helping us grow quickly and in a high-quality fashion.

Key responsibilities include: 

• Ushering prospects through the application process, including reviewing background checks, sending correspondence regarding application status, and informing prospects about next steps to move into their homes

• Owning all aspects of the move-in process, including calls with tenants to review all aspects of the move-in process, ensuring all lease paperwork is completed, scheduling move-in inspections, handling day of move-in communications, and tackling any issues that arise
• Working on small and large projects to improve the move-in and application process, making it easier for tenants to understand and complete the necessary steps to move into their dream home

Who you are

• Process expert: you can understand complex processes and identify areas for improvement
• Organization is your jam: you have the ability to juggle multiple tasks and see all through to completion
• Detail oriented and reliable: you don’t let things slip through the cracks
• Positive attitude and eagerness to get tasks done well, no matter how big or small
• Ability to think on your feet and solve problems in real time

Desired Experience 

• 1-3 years professional experience in a customer facing role
• Comfort with Microsoft Word and Excel
• Preferably located on the East Coast

Compensation

• $17 per hour, 40 hours per week