Manager, Renewals
WHO WE ARE
Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Burger King, Delivery Hero, HBO Max, Mercari, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, hundreds of billions of messages are sent to a network of over 3 billion active users through Braze.
Need more proof? Braze was named a Leader in the Forrester Wave™: Cross-Channel Campaign Management (Independent Platforms), Q3 2021, and was named to the Forbes Cloud 100 list for the fourth consecutive year. The company has also been selected as one of Fortune’s Best Workplace for Millennials in 2021, and was ranked #20 on Fortune’s Best Medium Sized Workplaces in 2021. Braze is certified as a Great Place to Work in the UK and the U.S. and is recognized as one of the UK's Best Workplaces for Women.
WHAT YOU’LL DO
- Braze is looking for a Manager to lead our AMER Renewals Team. The team is responsible for protecting and growing account revenue across Braze’s rapidly growing business.
- You will be accountable for managing all day to day team activities; driving performance, forecasting revenue and advising on ways to optimize our processes and mitigate risk.
RESPONSIBILITIES
- Lead the daily activities of a team of renewal sales professionals including mentoring and support, performance reviews and problem solving.
- Hire and develop top talent, supporting progression and career development across the team.
- Maintain an accurate regional forecast and implement strategies to mitigate risk.
- Assist with the planning, coordination and implementation of long term business goals and objectives
- Manage forecasting activities and develop insight from any churn.
- Collaborate with Sales and Customer Success to protect and grow accounts in AMER.
- Meet financial targets for reducing attrition, securing growth at renewal and locking in favorable terms for Braze and our customers.
WHO YOU ARE
- You have experience working in renewals at a high-growth SaaS company. You are familiar with the metrics and measures of a renewals business and have operated in a recurring revenue model.
- You have experience in managing a team, a strategic mindset and the drive to coach.
- You have strong interpersonal skills and a proven track record of working collaboratively across multiple teams and projects.
- You are adaptable, able to prioritize and act with urgency.
- You have strong organizational and analytical skills with a focus on results and execution.
- Excellent written, verbal, and visual communication skills with a strong attention to detail.
- Natural empathy for customers and their challenges.
- Bachelor’s Degree.
- Experience working with Salesforce.
WHAT WE OFFER
- Competitive compensation that includes equity
- Generous time off policy to balance your work and life, including paid parental leave
- Competitive medical, dental, and vision coverage for you and your dependents
- Collaborative, transparent, and fun loving office culture
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