ABOUT DOCTOR.COM:

Doctor.com was founded in 2012 with the mission of helping healthcare organizations deliver a better customer experience at every step of the digital patient journey. Healthcare practitioners today struggle to thrive in an increasingly digital and consumer-driven world, lacking expertise or effective solutions. And as patients, the care-seeking experience is often frustrating and arduous. By introducing a ‘customer experience’ mindset to organizations- one that is value-based, modern, and efficient- we can help evolve the healthcare industry.

We built our technology from the ground up to function as a holistic and robust customer experience platform- and not another point solution. Today, we have the only offering in the industry that seamlessly integrates web-wide listings management, reputation insights, universal online scheduling, patient communications and provider data warehousing. These services are enhanced by 50+ integrations with the most prominent healthcare directories, search engines, social media platforms, and EHR/PM systems. As a result, thousands of healthcare organizations of all sizes have been empowered by the Doctor.com platform to enhance their digital presence and credibility, increase patient trust, and grow their business.

Doctor.com is headquartered in New York City with offices in Atlanta, Cupertino and Rosario.

Doctor.com is presently a fully remote company given COVID-19 and is planning to remain primarily "work from home" for the foreseeable future. Candidates should have a good place to work in their residence so that they can work a full day on phone and videos calls. In the future the company will resume office operations in Manhattan.

DUTIES AND RESPONSIBILITIES: 

The Physician Engagement Specialist position is an emerging and critical role within the Life Sciences and Client Success teams. The overall focus for this position is to onboard Physicians and their staff onto our free platform, and consistently engage with them thereafter. You will be responsible for ensuring the practices are engaged with our full suite of solutions through monitoring usage and identifying new opportunities with our platform. Additionally, you will gather feedback and insight through your conversations with prospective and current users and deliver reporting to company leadership.

This position is very similar, in many key respects, to a Sales Development Representative position.

This is an incredible opportunity for someone who has proven success at outbound sales and is looking to add additional layers to their sales foundation. While this role reports into the Client Success organization, cold outbound dialing to onboard prospective users into our free service is a critical part of the day-to-day. 

The right candidate for this role must be able to employ sales tactics with strategic thinking, and a retention mentality. 
 

Competencies:

• Ability to multitask, prioritize, and manage time effectively
• Extremely organized, thorough, and detail oriented
• Ability to successfully collaborate with multiple departments to effectively communicate the full project plan;  Many different teams within Doctor.com touch our free users, including Marketing, Product, Engineering, and Sales. 
• Must  exhibit enthusiasm, integrity with a flexible attitude, be hard-working and results driven
• A team player with the ability to function independently, but collaboratively to meet engagement deadlines and targets 
• Creative and resourceful, focused on innovative and strategic enhancements and solutions that optimize the overall success of the program
• Focused on being proactive and solutions oriented; not shaken by rejection or challenge
• Highly self-motivated with excellent interpersonal skills and able to work effectively with stakeholders
• Ability to adapt to various situations in a fast-paced, demanding environment. You can see the potential challenges ahead and take preemptive measures to meet them.
• Strong verbal and written communication skills. 
   

Qualifications:

• At least 2 years of sales experience with a strong phone presence and skill for high volume calling 
• Ability to navigate many digital platforms such as Salesforce, SalesLoft and Hubspot 
• High energy and naturally positive attitude