Sales Engineer - US

| Greater NYC Area
Piano Overview
Piano is a fast-growing enterprise SaaS company with operations in Amsterdam, London, New York City, Philadelphia and elsewhere globally. We provide enterprise software to the world’s leading media companies, including NBC Universal, the Economist, Condé Nast, Techcrunch, Bloomberg, and Hearst. Our software enables these companies to create customized digital experiences for users, restrict and sell access to content online, and analyze user behavior in order to drive engagement, loyalty, and revenue.
Position Overview
As a Sales Engineer, this role is responsible for winning the technical part of a sales opportunity. This entails:
  • Product expertise. Knowing how our software helps accomplish the business goals of the client and being able to demonstrate the features and functionality that address the use cases of the client, from both a business-user and an end-user perspective.
  • Technical expertise. Being able to answer questions about how our software is architected and developed as well as how individual features and functions technically work.
  • Integration expertise. Understanding how our software integrates with the relevant and related tools and systems that our clients use, including proficiency in how to use our APIs.
  • Presentation and communication skills. Being able to provide product, technical, and integration expertise in a way that removes confusion, doubt, or uncertainty. Being able to create clear and concise documentation of various formats that address the most common questions and specific technical concerns of our clients.
  • Documentation skills. Being able document how our clients intend to use our software and what systems the software will need to integrate with during the implementation process. Maintaining a library of documentation that can be leveraged by others in the sales organization.
  • Education. Improving the knowledge of the sales team by holding regular education sessions, creating documentation of various formats that addresses frequently asked questions or specific topics of interest, and sharing lessons learned from client sales opportunities.

Required Skills & Attributes
  • BS degree in computer science or equivalent experience
  • 5+ years total professional experience with 3+ years in front-line sales engineering role
  • Strong command of javaScript (including frameworks such as jQuery, Bootstrap, Angular, Backbone, Node)
  • Experience working with APIs, JSON, XML 
  • Excellent communicator – both verbal and written
  • Passionate about building strong, trusted relationships with our sales team, our client services team, and our prospects and clients.
  • Familiarity working in a J2EE stack 
  • Aptitude to learn new technologies quickly
Read Full Job Description

Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • mavenlinkManagement

Location

Right in the Financial District, our building is the 6th tallest building in the world and the tallest building in the United States.

An Insider's view of Piano

What are some social events your company does?

We've gone to wine and cheese events at Eataly and taken a boat cruise around Manhattan!

Ariel

Operations Manager

How do you collaborate with other teams in the company?

Sales collaborates with both pre-sales and post-sales (client services) to ensure that the clients' needs are understood, addressed during the sales process, and communicated to the team responsible for on-boarding and servicing the client to ensure a seamless transition from prospect to client.

Zach

Mid-Market Sales Manager

What are some things you learned at the company?

I've learned a tremendous amount about the fast growing subscription/membership economy that is impacting so many businesses across media, technology, video, entertainment and sports. Our SaaS suite of tools powers a broad range of companies, creating an impact on our customers’ growth and ability to survive and thrive in an evolving economy.

Andrew

SVP, Sales - North America

What are Piano Perks + Benefits

Piano Benefits Overview

Unlimited PTO
Generous health, dental, vision benefits
Work/life balance
Unique office in One World Trade Center
Food, snacks, drinks provided

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
PIano offers pre-tax commuter benefits for all employees
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Video Games.
Stocked Kitchen
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
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