Amplicare is a strong brand, with a fluid history. We started in 2012 with our first flagship product, iMedicare, which is the leading decision-automation platform that intelligently reduces patients' out-of-pocket costs for the top pharmacies across the country. Over 5,000 pharmacies use iMedicare to deliver an unrivaled service to their patients, improve Star Ratings, and increase their Medicare business.

Today, we have grown the Amplicare brand into a more robust and full circle platform of various year-round tools with a SaaS business model that helps pharmacies manage their locations more efficiently which allows them to focus more heavily on patient care.

We're on an audacious mission to positively impact one billion patients by 2030. All of our solutions empower pharmacies and their patients to make better healthcare choices. If you’re interested in making a positive and meaningful impact in people’s lives, seize the opportunity to be a part of the Amplicare team today. We are uniquely positioned for an explosive growth phase that will occur over the next few years and would love to have you onboard.

Our growing SaaS company seeks a highly motivated Strategic Account Manager to join our Customer Success department who can quickly absorb and retain product and industry knowledge. The successful candidate will have the ability to think on their feet in a fast-paced environment, will love a challenge, and will have a working knowledge of the Amplicare core solutions.

The ideal candidate for this role exhibits all of our company's core values: You are a go-getter! Your work is led by your passion! You have demonstrated an ability to productively communicate with customers and colleagues! And most importantly, you are a person of integrity!

Amplicare is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Responsibilities:

• As a member of the Customer Success department, Strategic Account Managers are responsible for maximizing customer retention by proactively managing the entire customer journey from onboarding to renewal.
• Identify key accounts to engage with based on quantitative metrics.
• Strategically guide customers through engagement initiatives to help them operationalize the software at their pharmacies.
• Execute upon set customer touch-points including (but not limited to) product trainings, obtaining product feedback, cancelation calls, discovery calls to qualify expansion opportunities, and strategic business reviews.
• Analyze product usage data and translate the data into presentable ROI reports, effectively communicate findings to customers.
• Stay up-to-date with the industry and product best practices to be a source of reliable knowledge for customers.
• Leverage customer interactions to identify how the product can be improved to better fit customer needs.
• Effectively coordinate and communicate with the “On-Demand Success” team in the Customer Success department, as well as other departments (Product, Development, Sales), and external vendors to timely deliver on customer needs.
• Contribute to weekly discussions within the team to creatively strategize how to improve customer retention and satisfaction.
• A requirement to ramp-up to this position during the initial training period includes proven success with managing inbound inquiries from our customers for up to 3 months.

Credentials:

• At least 1-2 years of account management experience (at a SaaS company is a plus) with proven success in the position.
• Passionate about improving the healthcare field with innovative technology.
• A proactive, strategic thinker who challenges the status quo -- must have the ability to take initiative and execute in ambiguous situations with problem-solving skills.
• Strong data analysis skills (working knowledge of SQL is a plus).
• Exhibits empathy and patience, can remain calm while handling a difficult customer.
• Genuinely a curious person, seeks to understand the needs of our customers.
• Strong prioritization and organizational skills - able to work fast and smart, with impeccable attention to detail.

Reports To:

Head of Customer Success

Benefits:

• Office Rooftop Terrace
• Health Insurance (50% Employer Match)
• Vision & Dental Insurance (50% Employer Match)
• 401K (Dollar for Dollar Employer Match up to 4%)
• Gym Reimbursement (up to $60 post-tax/month)
• Fun, free company events and activities (e.g. birthdays, sporting events)