Salesforce Administration Intern

Iraq and Afghanistan Veterans of America (IAVA) is the nation’s first and largest organization dedicated to serving the 2.5 million veterans of the wars in Iraq and Afghanistan, from their first day home to the rest of their lives. IAVA strives to build an empowered generation of veterans through programs in four key impact areas: Health, Education, Employment and Community.

• Health - IAVA makes it a priority to ensure that both mental and physical health needs are being effectively addressed in our community, and has provided support to over 20,000 returning veterans nationwide.
• Education - With nearly a million new veterans headed back to school under the New GI Bill, IAVA has provided over 500,000 with the tools and support needed to make informed decisions about their education.
• Employment - No veteran should come home from Iraq or Afghanistan to an unemployment check. To fight shockingly high joblessness rates, IAVA’s Combat to Career initiative helped over 270,000 veterans in their transition to civilian careers in 2011.
• Community - Less than 1% of the country served in Iraq and Afghanistan – a stark contrast to the 12% that served during WWII. Building community, both online and on the ground, is a critical factor in fulfilling IAVA’s mission, which means bridging geographical divides to create a united, supported and proud movement of new veterans

IAVA is looking for a smart, eager and technically gifted person to join our Information Systems team in helping us manage our data and online systems. The Salesforce Administration Intern will work directly with the Salesforce Architect to support IAVA’s innovative and growing Salesforce Constituent Relationship Management. The Salesforce Administration Intern will report to the Salesforce Architect.

The Salesforce Administration Intern will:

Support the ongoing development and data integrity of IAVA's constituent database (based in Salesforce.com).

Assist in the creation and enforcement of organization-wide protocols for proper use of the database.

Work with staff in all departments to find and implement database solutions to business challenges.

Training staff and volunteers on proper use of our technology systems.

Ensuring data cleanliness and security.

Integrating Salesforce with third party systems, such as Conga Composer, Geopointe.

Some coding, to create web forms, build webpage templates, etc.

Working closely with content creators and online organizers to build amazing, innovative online experiences for our members.

The Salesforce Administration intern should possess:

Experience with databases, Salesforce experience a major plus

Organized, analytical, methodical

A service orientation -- patient, helpful, and ready to teach other staff how to use our tech tools most effectively.

Passionate about finding technical solutions to organizational challenges.

Obsessed with accuracy.

A desire to innovate.

Excellent verbal and written communications skills.

Ability to prioritize and juggle many requests, sometimes under pressure.

Experience with any of the following a plus: FormAssembly, Predictive Response, Conga Composer, Data Loader, DemandTools, Camtasia

Interest in emerging IT and online organizing trends.

Experience with Content Management Systems (we use Drupal, primarily).

Web development experience a plus, though not absolute necessity.

Strong desire to serve our returning men and women in uniform.

To Apply: Please send a resume, cover letter, salary history and three professional references to [email protected], with “Salesforce Coordinator” in the subject line. Include a cover letter that concisely explains how your campaign experience could be applied to IAVA. Applications without a cover letter will not be considered. No phone calls, please.

IAVA is an equal opportunity employer. VETERANS OF THE IRAQ AND AFGHANISTAN CONFLICTS ARE HIGHLY ENCOURAGED TO APPLY.