Analyzes and documents business and technical processes, identifies automation opportunities, and supports Salesforce adoption and infrastructure modernization. The role creates requirements, workflows, user stories, project artifacts, and status reports; manages Jira and Confluence documentation; facilitates meetings; coordinates deliverables; and supports Agile and SAFe practices. The analyst partners with engineering teams, tracks improvement metrics, removes delivery roadblocks, and communicates technical information clearly to clients, end users, and leadership.
Salesforce Business Analyst (US - Remote)
What to expect when you join Sikich
Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities.
The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice.
Do you want to work with other skilled and agile practitioners who thrive on challenge and growth? We believe everyone has untapped potential. That’s why we lead with vision and act fast, pairing deep expertise with practical solutions. Our teams cut through complexity and deliver real impact. It's our hope that you find more than just a job. At Sikich, you'll find optimism, clear insights and genuine warmth, without egos.
Are you ready to grow with us?
Position summary
Sikich is seeking a Salesforce Business Analyst to join our Team. This role combines business analysis, Salesforce expertise, and project coordination to modernize infrastructure, improve processes, and support successful technical project delivery. What will you do in this role?
In addition, specific skills/experience required are as follows:
We also offer:
You will combine business analysis and salesforce acumen to drive infrastructure modernization and operational improvements:
Analysis & Process Improvement
- Map and document existing technical and business processes, identifying inefficiencies and automation candidates
- Produce professional artifacts, work products, and deliverables in a fast-paced environment (business requirements documentation, business process flows, user stories, GANTT charts, story boards, mockups, wireframes, and other project deliverables
- Partner with engineering staff to validate findings and help implement approved recommendations
- Advise on adoption of Salesforce tools, including Service Cloud and newer capabilities including Agentforce and ITSM
- Develop measurements to report on productivity and outcome improvements resulting from changes
- Produce detailed technical and business process workflow documentation
Project Delivery & Coordination
- Manage Jira tickets and Confluence pages for assigned projects and ensure project documentation remains current
- Facilitate meetings, document discussions and decisions, assign follow-up actions, and remove delivery roadblocks
- Support adoption and refinement of agile and SAFe practices in an infrastructure operations environment
- Aggregate technical inputs and publish concise status reports for client and company leadership
- Create, edit, review, and coordinate formal project deliverables and presentation materials
What do you need to succeed in this role?
- Empathy, patience and professionalism when working directly with end users, including the ability to explain technical steps clearly over remote sessions.
- Sound judgment to ask for help, appropriate escalation of issues, and the ability to provide enough technical detail for senior administrators to act quickly.
- Excel proficiency for tracking device lists, remediation status, deployment results, and issue trends.
- Ticketing system literacy, with Salesforce and/or JIRA experience helpful but trainable on the job.
In compliance with this state’s pay transparency laws, the base compensation range for this role is $90,000, $110,000 - $125,000. This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing.
In addition, specific skills/experience required are as follows:
- Values driven – You embody and model absolute integrity and servant leadership and you have a bias for action and continuous innovation.
- Uncompromising problem solver – You see opportunities in every business challenge and can develop, articulate and implement solutions.
- Collaboration – You are a relationship builder across all levels of the organization and across all business units.
- Instills trust – You do what you say, without ego, and you follow through on commitments consistently and credibly.
- Impact & influence – You are relentlessly focused on making a difference and can gain support for ideas, proposals and solutions. You get others to act, with or without formal authority, to advance initiatives and objectives.
About Sikich
Sikich offers the public and private sectors a diverse platform of professional services across consulting, technology, and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully design to help our clients, teams and communities accelerate success.
Sikich Total Rewards
Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.
Some examples of our many benefits:
- Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
- Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits.
- Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.
We also offer:
- Flexible work arrangements
- Health, dental, vision, life, and accident/death/disability insurance options
- HSA employer contribution
- Nine (9) paid holidays annually.
- A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
- 401(k) with employer contributions
- CPA bonus with four (4) paid exam days & four (4) paid study days.
- Tuition reimbursement
- Generous employee referral bonus program
- Client referral bonus program
- Pet insurance
- FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.
Want to learn more? Visit our Careers website or Glassdoor profile.
Sikich is an Equal Opportunity Employer M/F/D/V
Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC’s performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms.
“Sikich” is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services. The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms “our company”, “we” and “us” and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC.
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