Salesforce Coordinator

Iraq and Afghanistan Veterans of America (IAVA) is the nation’s first and largest organization dedicated to serving the 2.5 million veterans of the wars in Iraq and Afghanistan, from their first day home to the rest of their lives. IAVA strives to build an empowered generation of veterans through programs in four key impact areas: Health, Education, Employment and Community.

• Health - IAVA makes it a priority to ensure that both mental and physical health needs are being effectively addressed in our community, and has provided support to over 20,000 returning veterans nationwide.
• Education - With nearly a million new veterans headed back to school under the New GI Bill, IAVA has provided over 500,000 with the tools and support needed to make informed decisions about their education.
• Employment - No veteran should come home from Iraq or Afghanistan to an unemployment check. To fight shockingly high joblessness rates, IAVA’s Combat to Career initiative helped over 270,000 veterans in their transition to civilian careers in 2011.
• Community - Less than 1% of the country served in Iraq and Afghanistan – a stark contrast to the 12% that served during WWII. Building community, both online and on the ground, is a critical factor in fulfilling IAVA’s mission, which means bridging geographical divides to create a united, supported and proud movement of new veterans

Iraq and Afghanistan Veterans of America (IAVA) is looking for an innovative and technically gifted candidate to join our Salesforce team as Salesforce Coordinator. 

IAVA is a recognized leader in the nonprofit sector for its innovative and leading use of the Customer Relationship Management (CRM) cloud, Salesforce, in nearly all aspects of our work.

Working closely with IAVA’s Salesforce Architect, the Salesforce Coordinator will support, improve, and maintain IAVA’s Salesforce system.  The ideal candidate must be extremely flexible and able to triage, prioritize, and respond to training/support requests from a staff of 40+ individuals across two offices in New York City and Washington, DC. 

If you’re looking to help build the technical backbone of a social movement and are comfortable working in an extremely high-paced, reactive and startup environment, this is the place for you.

The Salesforce Coordinator will be based in IAVA’s New York, NY headquarters and report to the Salesforce Architect.

The Salesforce Coordinator will work hand in hand with the Salesforce Architect to support the organization’s use of the Salesforce CRM system. The Salesforce Coordinator will support the ongoing advanced data cleaning, maintenance, quality assurance and integrity; develop reports on valuable program data and progress of projects; and help improve the system overall. Additional responsibilities include, but are not limited to:

• Triage, prioritize, and respond to training/support requests from a staff of 40+ individuals across two offices in New York, NY (IAVA headquarters) and Washington, DC;
• Assist in the creation and enforcement of organization-wide protocols for proper use of the database;
• Train staff and volunteers on proper use of our technology systems;
• Develop and build Salesforce reports and dashboards to provide updates on valuable program data and progress of projects;
• Ensure data security;
• Manage data migrations using third party integrations, such as DemandTools, Conga Composer and FormAssembly.

The ideal candidate will be a creative analytical with the following characteristics and experience:

• 1+ years experience in Salesforce or database management;
• Organized, analytical and methodical instincts;
• A service orientation - patient, helpful, and ready to teach others how to use Salesforce tools most efficiently effectively;
• Excellent communications skills, able to communicate about technology in a user-friendly fashion;
• Passionate about finding technical solutions to organizational challenges;
• Obsessed with accuracy;
• Ability to prioritize and juggle many requests, sometimes under pressure or tight deadlines;
• Experience with any of the following a plus: FormAssembly, Predictive Response, Conga Composer, Data Loader, DemandTools, Camtasia or other screencast software;
• Experience with Content Management Systems (we use Drupal, primarily) is a plus;
• Familiarity with web development a plus;
• High energy and passion for IAVA’s mission required;
• Bachelor’s degree required. 

To Apply: Please send a resume, cover letter, salary history and three professional references to [email protected], with “Salesforce Coordinator” in the subject line. Include a cover letter that concisely explains how your campaign experience could be applied to IAVA. Applications without a cover letter will not be considered. No phone calls, please.

IAVA is an equal opportunity employer. VETERANS OF THE IRAQ AND AFGHANISTAN CONFLICTS ARE HIGHLY ENCOURAGED TO APPLY.