Support and administer the organization's Salesforce CRM: user support and training, system configuration and security, customize fields/page layouts/reports/dashboards, maintain workflows/validation rules, troubleshoot issues, document processes, track metrics, and assist development and adoption efforts.
Company DescriptionJob Description
Hasana, Inc. is an accessible luxury brand. The spirit of the
collection features high-end men's and women's clothing and
accessories for timeless style. We provide custom, hand-made items
ranging from contemporary to classic. Each item purchased directly
benefits The Apareció Foundation and women's education.
Hasana, Inc. is seeking talented students in the Chicago Loop area for
a variety of spring internship positions. Take advantage of on the
job training, mentorship and exposure to all aspects of the fashion
industry.
Hasana, Inc. is committed to developing a fun and productive work
culture that is conducive to positive results!
We offer a uniquely open environment that demands initiative and
imagination from every single team member that are heard, tested, and
genuinely empowered to lead by example and create lasting impacts on
our organization, its programs, and the community.
Please note that this is an unpaid internship.
The position of Salesforce Specialist will be responsible for maintaining daily operations of the Salesforce CRM System. This will include system administration, user support and training, change control, interface design, data quality, requirements gathering and reporting. The Salesforce Specialist will serve as subject matter expert on Salesforce CRM System application; design, set up, and customize Salesforce CRM System modules for fundraising, knowledge management, grant management and donor/volunteer management. The Specialist will also be responsible for other functions as needed in order to maximize product efficiency and usefulness and meet the needs of the organization.
Description of Duties / Responsibilities:
Job Tasks:
- Administration of The Aparecio Foundation’s Salesforce CRM system and development of related to its adoption and ongoing success.
- Administration of user management, including training staff in different departments on how best to use Salesforce modules.
- Customize Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboards. Modify as needed.
- Maintain overall system configuration, change control, and enhancements.
- Maintain security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles, content folder rights, groups, list view rights, and custom pages.
- Maintain and create workflow rules, validation rules, formula fields and escalation rules.
- Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
- Manage operational requests and troubleshoot issues, working with diverse user groups.
- Act as the primary point of contact for Salesforce CRM System users.
- Maintain system metrics to track trends in usage and data integrity.
- Manage the production of product and service-related training materials.
- Conduct training of Salesforce CRM System to users. Present changes/system enhancements and overall training to diverse audiences.
- Support the tracking and reporting of all Salesforce CRM System feature request(s) and development initiatives.
- Provide high quality support via telephone and email.
- Identify Salesforce.com usage problems and craft technical/communication plans to remedy.
- Willingness to learn Salesforce CRM System development.
- Knowledge is defined as the acquisition of information stored in memory through experience and learning.
- Skills represent the practical aspect of knowledge. The implementation of knowledge in daily tasks that can be acquired or developed through training is termed as skill.
- Lastly, ability is characterized as the stable and abstract behavioral and cognitive capacity.
- Minimum 1-2 years of hands-on experience with Salesforce CRM system; nonprofit Salesforce experience preferred.
- Minimum 2 years of IT experience/ technical application development skills preferred.
- Bachelor’s degree in IT or related field desired/ Masters preferred.
- 1-2 years’ experience in Customer service/Salesforce CRM system.
All your information will be kept confidential according to EEO guidelines.
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