At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.
Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.
VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.
SAP IS-U FI-CA Functional Consultant II
Overview of Role/Job Purpose:
The SAP IS-U FI-CA Functional Consultant II is a mid-level functional consultant responsible for supporting, configuring, and enhancing SAP IS-U Contract Accounts Receivable and Payable (FI-CA) solutions for utility clients. This role partners with business stakeholders and technical teams to analyze requirements, troubleshoot production issues, implement enhancements, and support financial customer processes across the meter-to-cash lifecycle. The consultant will contribute to both enhancement initiatives and ongoing managed services support activities while ensuring reliable and efficient operation of critical customer accounting and collections functions.
Expertise in all aspects of FICA:
- Payments and Payment Reversals
- Dunning
- Collections Management
- Security Deposits
- Write-Offs and Value Adjustments
- Refund Processing
- Installment Plans
- Returns Processing
- Account Determination
- Clearing and Open Item Management
- Financial Integration with SAP FI/GL
Essential Duties
- Collaborate with business users to gather, document, and analyze requirements for SAP FI-CA enhancements and projects.
- Configure and support SAP IS-U FI-CA functionality to meet evolving business needs.
- Participate in all aspects of enhancement delivery, including requirements gathering, documentation, testing, training, and deployment.
- Troubleshoot and resolve SAP FI-CA-related issues, ensuring minimal disruption to business operations.
- Develop functional specifications for technical teams and coordinate with developers on solution delivery.
- Maintain system documentation, process flows, and user guides.
- Support data integrity, reporting, audit, and compliance initiatives across SAP systems.
- Stay current with SAP Utilities updates, best practices, and emerging technologies.
- Analyze and resolve production incidents affecting SAP IS-U FI-CA processes.
- Support service requests, defect resolution, and minor system enhancements.
- Perform root cause analysis for recurring accounts receivable, payments, and collections issues.
- Execute and support testing activities for releases, upgrades, and production deployments.
- Collaborate with cross-functional teams supporting Billing, Device Management, Customer Service, and General Ledger processes.
- Ensure adherence to service-level agreements (SLAs) and operational support procedures.
- Participate in on-call support rotations as required.
Qualifications:
Required
- Bachelor's degree in Information Systems, Business Administration, Accounting, Finance, or a related field, or equivalent work experience.
- 3-5 years of SAP IS-U FI-CA functional experience.
- Hands-on experience configuring SAP IS-U FI-CA solutions.
- Experience supporting critical FI-CA business processes including payments, dunning, collections, write-offs, security deposits, refunds, and installment plans.
- Understanding of utility meter-to-cash and customer-to-cash business processes.
- Experience supporting production environments and troubleshooting FI-CA-related issues.
- Strong understanding of FI-CA integration with SAP Billing and SAP Financial Accounting (FI/GL).
- Strong requirements gathering and functional documentation skills.
- Ability to assess impacts across FI-CA, Billing, Customer Service, and related SAP IS-U processes.
- Strong client-facing communication and stakeholder management skills.
Preferred
- SAP IS-U Billing functional knowledge.
- SAP Device Management exposure.
- SAP S/4HANA Utilities experience.
- Experience working within a managed services or Application Management Services (AMS) organization.
- Experience using Jira, ServiceNow, or similar ticket management platforms.
- SAP Utilities industry experience.
- SAP FI-CA certification or related SAP certification.
Personal Attributes:
- Analytical: You break down complex business and system issues and identify effective solutions.
- Business-Minded: You understand how financial and customer service processes support operational and strategic objectives.
- Collaborative: You work effectively across technical, business, and client teams.
- Detail-Oriented: You ensure accuracy in configuration, testing, documentation, and issue resolution.
- Proactive: You anticipate issues, identify opportunities for improvement, and take initiative.
- Adaptable: You thrive in a dynamic support and project environment and embrace continuous learning.
What VertexOne has to offer:
- Comprehensive medical, dental, vision, disability, life insurance
- Health Savings Account (HSA), Flexible Spending Account (FSAs)
- 401K match
- Flexible PTO
- Employee recognition platform with monetary rewards
- 100% Remote work environment
- Initial work from home stipend
- Leadership/Coaching training programs
- Free access to Bizlibrary for unlimited professional development
- Employee Assistance Program (EAP) with counseling sessions available 24/7
- Health and wellbeing programs
- Paid parental leave
- Employee bonus referral program
- Employee Discount Program
About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.
With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.
From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.
For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.
Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.
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