1stDibs is a one-of-a-kind online marketplace that connects design lovers to more than one million extraordinary pieces, from furniture and fine art to jewelry and fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things and engage with top sellers from around the world. We encourage our shoppers to interact with sellers throughout all stages of the transaction, including item inquiries, price negotiations and customization requests.
At 1stDibs, our sellers are our strategic partners, and this job is a critical part in building and maintaining these important relationships. We are looking for a highly motivated, organized, and resourceful individual to join as an Account Manager. The ideal candidate must be an advocate for our sellers, have experience with luxury brands/products, be a quick-thinking problem-solver, and be a patient, collaborative team member. This person must love working with people to build and maintain accounts and must be able to remain professional and helpful under pressure. We pride ourselves on being the best Marketplace for one-of-a-kind designer furniture, bringing history, creativity, class, and sophistication to our clients' spaces.
What you'll do
- Act as the key link between sellers and 1stDibs, manage expectations, and educate sellers on how to use the 1stDibs platform successfully
- Develop and maintain excellent relationships with new and existing sellers, including proactively delivering feedback and best practices
- Identify opportunities and implement strategies to help increase seller success; meet or exceed KPIs related to seller satisfaction and growth
- Drive seller satisfaction by delivering excellent service in all seller interactions
- Understand and devise methods of tracking and meeting the needs of our audience and seller; keep current on the competitive landscape
- Develop deep subject matter expertise on seller products
- Play an instrumental role in ensuring that 1stDibs maintains its integrity by influencing the merchandising and inventory mix of our verticals
- Aid in explaining and enforcing 1stDibs' internal policies
Who you are
- You have 1+ B2B account management, business development or sales experience
- You have superb attention to detail and organization
- You have a proven track record of meeting and exceeding KPI/quotas
- You have excellent writing, speaking, presentation, and computer skills, including MSOffice or GoogleSuite; ability to articulate ideas clearly and appropriately based on the audience
- You have the ability to multi-task and work well in a self-directed, fast-paced environment where priorities change quickly
- You have demonstrated the ability to influence internal and external decision makers
Nice to Have
- Experience working in e-commerce companies
- Knowledge of and experience with sellers and luxury products
- Salesforce.com proficiency
Our overall compensation package is made of several parts, base compensation being one of them. At 1stDibs we value and are proud of our culture, innovation, professional development and training workshops, trust and giving back to the community. Equity, a comprehensive benefits package, and incentive (IF APPLICABLE) are all are components of your total compensation package. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
The 1stDibs mission, to enrich lives with the extraordinary, can only be achieved when diversity, equity and inclusion are embedded into our values, culture and the way we do business. Enabling access to and celebrating unique and diverse perspectives is at the very core of what we do. We are committed to attracting and retaining the best talent in the industry, who are reflective of the diversity of our communities, and fostering an environment where every individual feels they belong, are valued and heard. As a leading design marketplace, we leverage the power of our platform and brand to empower historically underrepresented individuals, and the businesses they own, across the art and design industries.
Total Compensation Statement
1stDibs views the value of the employees’ compensation package in its totality. The package may comprise base salary, variable compensation (either equity or cash, where applicable), and health and work-life benefits, and is reviewed annually. Ultimately, we'll determine your pay based on your location, experience, and other job-related factors.
Benefits (US based positions)
- Competitive medical/dental/vision benefits, including a $0 single medical plan, with HSA employer contributions. Health plan includes gender affirmation and infertility care.
- We are flexible with our PTO. We generally expect employees take around 15 days/year.
- All employees enjoy ownership in 1stDibs in RSUs, through new hire grants, and/or annual refresh grants, if eligible.
- The choice to work in our New York headquarters, with monthly in-office meals and mixers, and happy hours, and/or the option to work completely remotely. We truly prioritize flexibility for all employees.
- Fully paid wellness benefits, including One Medical membership and WellHub.
- Fully paid parental leave, leave to care for a family member, and bereavement leave, including reproductive loss.
- Company match of donations to 501c3 charities, up to $250/year.
- Full benefits package includes FSA, life and disability insurance, EAP, commuter benefits, and more.
Top Skills
1stdibs New York, New York, USA Office
51 Astor Place, Third Floor, New York, NY, United States, 10003
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