Senior Associate, Consumer Communications

The Senior Associate of Consumer Communications will play a central role in driving earned storytelling initiatives that build the Ro brand and highlight Ro’s award-winning products,  services and patient ambassadors. Reporting to the Senior Director of Communications, this individual will be part of a broader cross-functional effort, partnering daily with teams across Comms, Growth, Brand, Clinical, and external agency partners.

This individual will own key storytelling pillars — including patient storytelling, expert commentary, and data-driven insights — and help bring Brand/Marketing campaigns and Company announcements to life through thoughtful, strategic media engagement.

The ideal candidate is energized by working with media, has a strong pulse on consumer trends across traditional and social platforms, and can think critically about how each storytelling opportunity connects back to Ro’s products, services, and long-term goals.

Our dream candidate is passionate about Ro’s mission to help as many patients as possible achieve their health goals. They are an organized operator with strong project management skills who can independently move initiatives forward while keeping stakeholders aligned. They are comfortable digging into data and reporting platforms to quantify impact and bring forward insights. They have a writing voice that makes complex healthcare topics digestible and compelling to consumer audiences. They are not afraid to take ownership of projects and identify new opportunities that elevate the team’s work.

Essential Functions:

Lead the development of media pitches centered around Ro’s products, services, patient stories, and expert commentary

Proactively identify timely storytelling opportunities across consumer health, culture, and media trends and map to strategic media targets

Translate clinical research, surveys, and proprietary data into compelling earned media narratives

Support and help coordinate with comms team on communications planning and execution for product launches, partnerships, and key campaigns

Draft backgrounders, talking points, and media briefs for spokesperson interviews and announcements

Partner with subject-matter experts, medical advisors, and patient ambassadors to shape digestible expert commentary and prepare them for media opportunities

Coordinate and manage reporter product trials to support earned storytelling opportunities and strengthen media relationships

Collaborate closely with Ro’s PR consultants to execute outreach and manage deliverables

Work cross-functionally to ensure consumer PR efforts align with company priorities and timelines

Track and report on earned media performance, including monitoring affiliate and analytics platforms

Maintain media lists, coverage trackers, and key planning documents to ensure operational rigor

Keep close tabs on product updates and timelines across Ro’s various product offerings

Ideal Qualifications:

3-5 years of experience in consumer communications, supporting earned media initiatives in-house or at a PR agency

Experience leading execution of earned campaigns and securing media coverage

A keen interest in consumer trends and a strong sense of how to position healthcare, wellness and lifestyle topics within cultural conversations

Ability to make complex healthcare topics accessible and engaging

Experience working with subject-matter experts or executive spokespeople

Strong project management skills and ability to manage multiple workstreams simultaneously

Collaborative mindset with the ability to galvanize stakeholders across the company

Experience utilizing reporting tools such as Impact, Mixpanel, or similar platforms

Experience in healthcare or highly regulated industries preferred

We’ve Got You Covered:

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth stipends

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness