Senior Account Manager Client Service - Remote

Requisition Number: 2361988
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Role Purpose:
The Senior Account Manager Client Service is responsible for delivering an exceptional client experience through the effective management of day-to-day client relationships, operational requests and account administration. This individual partners with Global Client Executives by owning routine client activity for Strategic Accounts, while also managing a portfolio of small to mid-size accounts and ensuring client requests are handled efficiently and professionally.
By acting as a key point of contact for clients and internal stakeholders, the Sr Account Manager Client Service helps drive client satisfaction, service excellence, retention and operational effectiveness, enabling Global Client Executives to focus on strategic relationship development, growth opportunities and complex client needs.
You'll enjoy the flexibility to work remotely* from anywhere within the UK as you take on some tough challenges.
What you will do:

• Act as the primary day-to-day contact for an assigned portfolio of clients, building positive and professional relationships
• Manage client enquiries relating to service delivery, billing, invoicing, reporting, training requests, program queries and general account administration
• Coordinate critical incident support requests and liaise with operational teams to ensure timely delivery
• Take ownership of client requests through to resolution, providing regular updates and ensuring agreed service standards are met
• Manage and maintain accurate client records, account information and activity within tracking documents and Salesforce
• Attend client meetings where required, maintaining action logs and ensuring agreed commitments are completed
• Coordinate client reporting requests and assist in the production and distribution of reports and service reviews
• Support contract renewal activity through the preparation of pricing requests, contract documentation and client communications
• Assist in the onboarding and implementation of new clients and services
• Manage complaint administration and support investigations, ensuring issues are appropriately documented, tracked and resolved
• Monitor account activity and identify potential service risks, client concerns or opportunities for improvement, escalating where appropriate
• Work collaboratively with operational, clinical, finance, implementation and service delivery teams to resolve client issues and support successful outcomes
• Identify opportunities to improve processes, enhance the client experience and increase operational efficiency

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in.
What you will bring:

• Proven experience in client services, account management, or customer relations roles
• Demonstrated solid communication and relationship management skills
• Demonstrated solid organizational skills, with the ability to manage multiple priorities
• Proven ability to work independently while managing competing deadlines
• Demonstrated attention to detail and accuracy
• Demonstrated solid problem solving and stakeholder management skills
• Demonstrated proficiency in Microsoft Office applications and CRM systems

Other useful skills and experience include:

• Proven experience supporting corporate or enterprise clients
• Proven experience within employee benefits or wellbeing services
• Demonstrated experience working with Salesforce or similar CRM platforms

Personal Attributes:

• Customer focused
• Proactive and solutions orientated
• Highly organised
• Solid communicator
• Collaborative and team focused
• Resilient and adaptable
• Professional and accountable
• Committed to delivering excellent client outcomes

What We Offer:

• Opportunities for professional development
• Inclusive and supportive team culture
• Key benefits: private health insurance, wellness programs, matching pension contribution, lunch provided by the company, training opportunities, employee donations matching and others

*All telecommuters will be required to adhere to the UnitedHealth Group's Telecommuter Policy.
Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. © 2026 UnitedHealth Group. All rights reserved.
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