Senior Account Manager

Critical Mass is hiring a Senior Account Manager to join our team on ArtBot! ArtBot is a next-generation content orchestration platform, combining creative and performance engineering with AI-driven technology to unlock automation and performance at scale. We specialize in data-driven, personalized creative across digital channels, helping clients realize the full value of Dynamic Creative Optimization (DCO).

Join a dynamic team at the intersection of creative, media, and technology, where your strategic leadership directly shapes client success, team growth, and the future of content delivery.

You Will:

• Report directly to the Account Director and take full ownership of managing a portfolio of clients within a pod structure, building and nurturing trusted, high-impact relationships with clients across a diverse range of industry verticals.
• Lead the planning, execution, and optimization of DCO campaigns end-to-end, acting as the primary strategic partner and point of contact, ensuring seamless, timely, and high-quality project delivery from concept to completion
• Identify and develop growth opportunities and areas for process refinement within existing accounts that drive revenue and deepen client partnerships
• Own the commercial and financial aspects of your accounts, including SOW & PO management, budget oversight, financial forecasting, and ensuring profitable delivery of services
• Lead, mentor, and develop a team, fostering professional growth, delegating strategically, and building a high-performing account management function
• Collaborate strategically with internal teams—including activation, strategy, development, and design—to translate ambitious client objectives into clear, actionable deliverables and innovative solutions
• Analyze campaign performance data at a strategic level, identify optimization opportunities and market trends, and provide clients with forward-thinking insights and recommendations that drive measurable results
• Build strong stakeholder relationships at multiple levels within client organizations

You Have:

• Minimum 3 or more years of proven experience as an Account Manager, Client Services Manager, Customer Success or similar client-facing roles within digital media, creative, technology, or advertising environments
• Minimum of 3-5 years of total industry experience demonstrating consistent progression
• Hands-on experience with Digital Creative Optimization (DCO) campaigns or deep grounding in the digital creative space. (Candidates with DCO knowledge without hands-on experience may be considered if otherwise exceptional and outcome-driven)
• Automotive digital advertising experience or familiarity with automotive verticals, considered a strong advantage
• Demonstrated success leading, mentoring, and developing junior team members, with the ability to delegate effectively and foster professional growth
• The capacity to quickly establish trust, rapport, and credibility with clients and internal stakeholders at all levels
• Proficiency with Microsoft Office suite, particularly presentations and slide building, with familiarity of industry tools such as DoubleClick Studio, Google Campaign Manager, Photoshop, Innovid, or Flashtalking a significant plus
• Analytical mindset with the ability to interpret campaign performance data, use pivot tables and analytics platforms, and translate insights into actionable strategy
• Exceptional organizational skills and attention to detail
• A collaborative, proactive, team-oriented approach with genuine comfort working cross-functionally with diverse internal teams
• High level of initiative, adaptability, and resilience in a fast-paced, evolving environment
• A genuine passion for building strong client relationships and delivering exceptional outcomes that drive business growth

 What We Offer:

• Global maternity and parental leave
• Competitive benefits packages
• Vacation, compassionate leave, and sick days
• Access to online services for families and new parents
• Summer Fridays (off at 3:00 PM local time every Friday)
• Diversity and Inclusion Board with 12 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts

Our new hires & employees are the future of our organization, and we want to set you up for long-term success.  In effort to do so, we expect our team to work from an office a minimum of 3 days a week.