Description and Requirements
Role Value Proposition
The Senior Affinity Consultant role is responsible for developing and executing project/implementation plans for key Affinity and Sponsored accounts within the Affinity & Member Benefits organization. In addition, this role involves providing ongoing post-sale relationship management service resolving escalated issues with a focus on customer satisfaction, retention and growth.
Key Responsibilities

• Accountable for the end-to-end account management experience of assigned customers.
• Develop, execute and track a project plan for both implementations and ongoing account management.
• Provide management, sales and project teams with updates on accounts.
• Develop and collaborate with internal business partners to deliver client satisfaction.
• Identify solutions to resolve customer service concerns. Ensure client issues are addressed by appropriate parties.
• Pro-actively assesses, clarifies, and validates customer needs on an ongoing basis.
• Identify product/upsell opportunities and proactively educate clients on MetLife capabilities and enhancements.
• Collaborate with the sales team to identify product and service offerings.
• Partner with marketing to develop marketing plans (promotions, communications and brand awareness) to grow current membership.
• Provide approved communication materials and reports to customers.
• Maintain up-to-date client databases, business plans and legal requirements.
• Demonstrate in depth knowledge of products/services offered, including but not limited to: Life, Accident & Health, Dental, Vision, Disability, Pet, Legal, AURA aand other individual service products.
• Develop, build and maintain strong broker/TPA and customer relationships. Attend customer events and meetings. Travel as needed, including work after hours.
• Expert in consultative support both internally and externally.
• Partner with Sales to develop strategic account plans on key customers. Participate in Renewal planning and process Renewals.
• Develop Account Manager skills to assist with business continuity and ensure customer issues are handle with a sense of urgency.
• Other duties as assigned.

Essential Business Experience and Technical Skills
Required:

• High School Diploma or equivalent
• 10+ years' experience in the Association insurance industry (sales, underwriting, operations)
• Group product knowledge

Preferred:

• Bachelor's Degree Strongly preferred
• Excellent interpersonal skills, as well as excellent verbal presentations and written communications skills, also able to speak in front of large groups.
• Strong organizational and project management skills, with ability to prioritize and work on numerous responsibilities at one time.
• Proven record of establishing, building and nurturing lasting customer relationships.
• Experience working with Associations/Brokers/Consultants /Third Party Administrators and Sponsoring Organizations.
• Self-motivated, work both independently and as a team, and have strong desire to exceed goals.
• Ability to consistently meet tight deadlines and work under pressure.
• Project management experience, to include development of a project plan.
• Strong computer skills (Word, Excel, PowerPoint, Adobe, MS Project or equivalent)
• The ideal candidate will have expertise with Affinity markets and be proficient navigating MetLife platforms to provide extra-ordinary customer service to our partners.

The wage range for applicants for this position is $86,200-$114,900. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services, and paid time off. All incentives and benefits are subject to the applicable plan terms.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.