Senior Analyst Business Workforce Solutions

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

• Provide data-driven recommendations across multiple business lines, partnering with business stakeholders, finance teams, and vendor managers to build a thorough understanding of workstreams and key performance metrics.
• Develop and maintain demand, workload, and staffing forecast models based on historical data.
• Maintain historical data hygiene as well as proactively adjusting forecast models to account for changes in processes and metrics.
• Gather and analyze data to identify trends and patterns.
• Make recommendations to reduce workload and improve productivity for partner teams.
• Supervise and track the results of recommendations.
• Analyze for potential risks in staffing levels and develop/implement plans to aid the operation in mitigating the risks as needed.
• Utilize system reporting tools to analyze current business processes and to support continuous process improvements.
• Find opportunities for improvement through data - setting targets, understanding drivers, assessing performance, and modelling scenarios.
• Present results back to the business in a structured, data-driven manner - simplifying complicated concepts for non-technical public.
• Develop clear and comprehensive process documentation, workflows, and detailed work instructions for our services.

• Have previous planning or forecasting experience.
• Advanced Excel skills and competence in use of analytical tools : SQL, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/ toolboxes such as R, SAS, or Python is a plus.
• Analytical Mindset- a problem solving approach that gets to the underlying business questions in using a variety of data sources.
• Partner Partnership - analytical resourcefulness and leadership, coupled with proven cross-functional partnership.
• Comfortable creating strategic recommendations and obtaining organizational approval at senior levels.
• Effective communicator - build and sustain effective communications with other roles involved in the project.
• Flexible approach - tailor experienced knowledge to meet specific circumstance.
• Educated to degree level or equivalent.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life.

You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity