Senior Analyst, FCRM, Screening Capabilities Operations and System Support

Work Location:

Hours:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. 

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Job Description:

The Sr. Business Application Analyst leads specialized business application management activities for a functional area. Plans, manages, and leads requirements gathering through the application lifecycle, and for key projects / programs to support application change through the application lifecycle. Leads business testing and business operational support and change management initiatives for integration into BAU processes.

Depth & Scope:

• Expert level professional role requiring in-depth knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas
• Integrates the broader organizational context into advice and solutions within own area
• Subject matter expert within their own area of specialty or a resource for others
• Expert knowledge of applications supported by the team including system components, functionality, interfaces, data flows, and business rules.
• Expert knowledge of bank's PDLC methodology, business testing and project management
• Expert knowledge and a understanding of business supported and broader organization
• Expert analytical and problem-solving skills with the ability to solve complex problems requiring analysis to solve complex problems requiring analysis of multiple variables, including consultation with multiple stakeholder
• Uses advanced methods to contribute to new solutions and recommend standards against which others will operate
• Leads projects of moderately to complex risks and resource requirements; may lead end –to-end processes of functional programs 
• Coordinates and prioritizes multiple initiatives
• Subject matter expert and consults with clients and/or project teams and may be involved in assessments of potential projects
• Works independently as the senior lead and guides other within area of expertise
• Develops and leads business application strategy roadmap, as well as provide approval and prioritization of technology changes deployments. Decisions on choice of vendor, application functionality/feature, business rules; ensure changes are aligned with application strategy & roadmap
• Coordinates with key leaders to determine required capabilities, prioritize the portfolio of new programs, and promote usage of application capabilities
• Ongoing alignment to ensure capability needs
• Establishes and oversees budgets and ensure approved funds are appropriately utilized to achieve business objectives
• Ensures appropriate risk controls are in place, are executed effectively and accountable to adhere to guidelines and regulatory requirements under control partner direction (e.g., Privacy, Legal, Compliance, Office of the Chief Data Officer, etc.)
• Accountable for overall mapping of processes (current and future state) for application functions/features to support business objectives and/or implements operational and continuous improvements to business processes to maximize efficiencies and leverage synergies
• Activities range from change management support and communication support to ensure changes to features/functions or business rules/processes meet's application owner's requirements
• Responsible for risk and audit management and assessments (eg. BARA/BTRA, Basel, ORM review/pRCSA) and ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and Office of the Chief Data Officer
• Oversees budget management and reporting as well as provide business application owner decision support
• Oversees adherence to SLA, issue management, issue communication, vendor management, user group support and promoting adoption

Education & Experience:

• Undergraduate degree or technical certificate
• 5+ year of relevant experience
• Proficient knowledge of businesses supported, applications supported, bank's PDLC methodology, business testing, project management, change management and governance standards
• Knowledge of function policies, procedures and practices
• Analytical and problem-solving skills are required
• Knowledge of current and emerging competitor and market trends
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Skill in mentoring/coaching others
• Skill in using computer applications including MS Office 
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Ability to work successfully as a member of a team and independently
• Ability to exercise sound judgement in making decisions
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to handle confidential information with discretion

Preferred Skills:

• Experience with developing, using, maintaining and executing SQL, Python, other programming language scripts and Server administration
• Experience with Business application management/ Level 1 support for Financial Crimes Compliance applications, e.g. Oracle, NetReveal, Quantifind, RDC GRID, Fircosoft
• Experience using JIRA, ServiceNow, and other enterprise software capabilities to track and manage execution of tasks.
• Experience developing test scripts and executing or overseeing QA and UAT testing of changes to system/application code.
• Experience with Microsoft Excel for data validation, reconciliation, and reporting, with familiarity with VBA to maintain or modify existing macros

Customer Accountabilities:

• Responsible for intake of projects and major initiatives
• Responsible for the documentation of all business owned artifacts that are required for projects and major initiatives as defined by the bank's Project Delivery Life Cycle (PDLC) methodology
• Responsible for business process documentation for all business applications owned/managed
• Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA
• Responsible for all Business Acceptance Test (BAT) documentation that is required for all projects and major initiatives as defined by the bank's project delivery methodology
• Works closely with the Test Lead to ensure common testing standards and practices are followed and adhered to
• Responsible for the execution of all BAT testing for projects and/or release maintenances
• Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met
• Provides support on deployment and change management for initiatives relating to applications owned / managed
• Reviews requirements specifications and technical design documents to provide timely and meaningful feedback
• Provides feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices
• Identifies and escalates risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
• Acts as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors)
• May provide project management support to various extents

Shareholder Accountabilities:

• Acts as a decision maker on projects—responsible for getting input from the appropriate SMEs in order to make decisions
• Accountable for adhering to the EPMO project management methodology
• Ensures adherence to the Data Governance Framework
• Ensures adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer
• Demonstrated ability to build relationships within the team and with key stakeholders
• Continuously enhances knowledge/expertise in own area and keep current with leading-edge technologies trends/developments
• Continuously enhances knowledge of business domains and their products/services
• Supports the development of business cases including benefits identification
• Supports and/or implements solutions that mitigate risk and maximizes the availability of service, efficiency and effectiveness

Employee/Team Accountabilities:

• Participates fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
• Supports the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keeps current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contributes to the success of the team by willingly assisting others in the completion and performance of work activities; provides training, coaching and/or guidance as appropriate.
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand champion for your business area/function and the bank, both internally and/or externally
• Participate in knowledge transfer within the team and other business units, including participation in cross-functional groups or committees

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic Travel – Occasional
• International Travel – Never
• Performing sedentary work – Continuous
• Performing multiple tasks – Continuous
• Operating standard office equipment - Continuous
• Responding quickly to sounds – Occasional
• Sitting – Continuous
• Standing – Occasional
• Walking – Occasional
• Moving safely in confined spaces – Occasional
• Lifting/Carrying (under 25 lbs.) – Occasional
• Lifting/Carrying (over 25 lbs.) – Never
• Squatting – Occasional
• Bending – Occasional
• Kneeling – Never
• Crawling – Never
• Climbing – Never
• Reaching overhead – Never
• Reaching forward – Occasional
• Pushing – Never
• Pulling – Never
• Twisting – Never
• Concentrating for long periods of time – Continuous
• Applying common sense to deal with problems involving standardized situations – Continuous
• Reading, writing and comprehending instructions – Continuous
• Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

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Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

TD Bank is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected].  Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.