Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.
Who are we hiring?
The Partnership Strategy Senior Analyst will own the process discipline and governance frameworks that support the commercial operations of the Global Partnerships organization. This role is accountable for ensuring that pipeline, inventory, and approvals data is accurate, consistently maintained, and reported on a reliable cadence — producing the insights that inform leadership decisions. The Senior Analyst will also manage external tools and vendor relationships, serving as the primary point of accountability for operational process quality across the function.
What will you do?
- Own process governance across pipeline, inventory, and approvals workflows — setting standards for how data is entered, maintained, and validated across the team
- Produce regular pipeline, inventory, and approvals reporting for leadership on a consistent cadence, surfacing trends and flagging issues proactively
- Develop, document, and maintain process standards and governance frameworks that drive consistent operational discipline across the partnerships organization
- Manage external tools and vendor relationships that support the partnerships business, serving as the day-to-day point of contact and ensuring platforms are used effectively and consistently
- Lead process training and onboarding for team members — ensuring adherence to established workflows and building capability across the function
- Identify process gaps and inefficiencies, working cross-functionally to implement improvements that enhance data quality and operational consistency
- Support the broader partnerships strategy function with ad hoc analysis, data pulls, and reporting as needed to advance strategic initiatives
- Serve as the internal authority on process standards and tools — acting as a resource for the team on best practices and governance requirements
- Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.
What do you need to succeed?
- 4–6 years of relevant experience in business operations, commercial operations, or a comparable function — ideally within media, sports, or entertainment
- Demonstrated experience owning operational processes and governance frameworks in a fast-paced commercial environment
- Strong data literacy with the ability to produce accurate, consistent reporting and identify quality issues before they impact decision-making
- Proficiency with CRM, inventory management, or business intelligence tools; experience managing external vendor platforms is a plus
- Highly detail-oriented with a strong sense of ownership over process quality and operational rigor
- Strong organizational skills — comfortable building, documenting, and maintaining workflows in a structured and repeatable way
- Effective cross-functional collaborator who can influence process adoption and drive improvements across teams
- Clear communicator — able to train others on processes and translate operational requirements into plain language for varied audiences
- Comfortable working independently in a fast-paced environment with a high bar for accuracy and consistency
#LI-Onsite
At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.
We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.
Madison Square Garden Entertainment Corp. New York, New York, USA Office
2 Penn Plaza, New York, New York, United States, 10121
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