Senior Analyst - Salesforce

Location

Technology Services

Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users.

Brookfield Culture

Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

Senior Analyst, Investor Applications

Brookfield Culture

Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.

Job Description

Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications, and related end user technology services across all Brookfield business groups, comprised of approximately 5,000 users.

Application Systems Analyst

Join Brookfield Technology Services as the Senior Analyst and be part of a dynamic team responsible for Investor Applications operations and growth.

You will be providing exceptional service by completing business as usual type of requests and delivering new solutions / enhancements using Agile delivery methodology.

This position requires advanced knowledge of Asset Management industry Institutional and Wealth and technical skills to be able to configure applications, build integrations, and deliver solid solutions.

Responsibilities:

        Technical:

• Experience in standing up Salesforce for Wealth Salesteams

• Maintain deep, trusted relationships with stakeholders and technical professionals across the organization.

• Partner with business to research existing and/or new capabilities of the existing or potential technologies.

• Partner with the rest of the technology team to troubleshoot production issues.

• Understand the configuration of Brookfield’s Salesforce instance and be able to speak to them, both technically and functionally, to all levels of the organization.

• Accountable for the execution of assignments to include proper support for tickets, enhancement requests, and project work.

• Consistently seek to improve your technical skills. Independently search out tools and exercises for professional growth.

• Responsible for the analysis, design, building, testing, and documentation of objects while adhering to departmental standards.

• Evaluate business requirements for utilization of system capabilities and maximum effectiveness.

• Contribute to and ensure effective design of all major modifications.

• Ability to design flexible, scalable solutions from a set of business requirements.

• Translates business requirements into a technical design.

• Troubleshoot issues using various debug methods.

• Exhibit advanced knowledge of Brookfield application functionality and ability to self-educate on new functionality.

• Assemble complex ad hoc queries for data analysis, troubleshooting or data conversion purposes.

• Can collect, organize, and analyze data; summarize findings and develop conclusions and recommendations.

• Learn and master new technologies to meet the needs of assignments.
   

Communication:

• Excellent communication and interpersonal skills to work with technical and non-technical stakeholders and convey complex concepts in a clear manner.

• Manage and prepare system documentation for the purpose of knowledge sharing with the Technology Team.

• Ability to develop, establish and maintain effective working relationships /partnerships with business by responding to needs & exhibiting a sense of urgency.
   

Functional/Core:

• Ability to work independently with minimal supervision.

• Expand knowledge of the Company operations and functional areas, particularly as they relate to assigned projects and responsibilities.

• Ability to help formulate strategy and solutions for business problems.

• Consistently demonstrate and promote company core values.

• Participate in discussions in an open environment that encourages others to share needs/concerns and provide input or challenge decisions.

• Support team on tasks requiring technical expertise.

Qualifications & Requirements:

• 5+ years’ experience in the following:

• Salesforce toolkit and Force.com platform technologies within Sales Cloud: custom objects, controllers & triggers, Apex classes / test classes, Process Builder, Workflows, Visualforce, SOQL, SOAP/REST based web services.

• Web services API integrations

• Strong analytical skills: Ability to collect, organize, and analyze data; summarize findings and develop conclusions and recommendations.

• Ability to use SOQL query tools to research data issues.

• Self -starter who takes initiative and is proactive.

• Ability to prioritize a high volume of tasks.

• Ability to communicate at all levels of the organization, including management and end-users.

• Excellent communication and presentation skills

• Deep knowledge of DST / Transfer Agency and data transformation/reconciliation
   

Preferred:

• Salesforce.com Platform Developer Certified

• Salesforce.com Administrator Certified

• Experience with Agile software development methodology

• Lightning Web Components

• Salesforce Flow

• Workato

• FISDX

• Intralinks

• Loopio

• Seismic

• Jira

• C#

• Experience creating Azure applications is an asset

• Experience developing web-based technology like JavaScript, JQuery, front end dynamic HTML and XML is an asset

• Computer Science university degree/college diploma or equivalent

Salary Range: $130,000 - $140,000
 

Our compensation structure is comprised of a base salary and a short-term incentive program (cash bonus). Cash compensation tends to vary based on geography to account for local market conditions and is set to be market competitive. Compensation decisions are based on a number of factors including relative experience, overall years of experience, industry experience, education and designations.

Brookfield is committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it.  Accordingly, we do not tolerate workplace discrimination, violence or harassment.