Senior Associate, Clinical Engagement

| Remote
Employer Provided Salary: 104,000-130,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Headway’s mission is a big one - to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to take insurance and scale their practice. 

Headway was founded in 2019 – since then, we’ve grown into a diverse, national network of over 30,000 mental healthcare providers across all 50 states who run their practice on our software. We’re a Series C company with over $225m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About The Role

As the Senior Associate of Clinical Engagement at Headway, your mission will be to further the development of our provider community. This pivotal role focuses on building, maintaining, and enhancing the support structures and sense of community within our network, while also ensuring clinicians have access to the resources and support they need to thrive. By fostering peer leadership, ensuring quality, enhancing communication, and encouraging a culture of curiosity and empathy, you will play a crucial role in Headway's mission to redefine mental healthcare access.

You'll be great for this role if:

  • You are a clinician: you have 3+ years of experience as a psychiatrist, LCSW, licensed therapist, or a PhD with experience both as a practicing provider as well as operating in a fast-paced, high-growth business. Bonus points if you have experience as a leader in a start-up environment.
  • You are a peer leader: you embody a "company-first" mentality, always ready to assist your peers and collaborate across functions. You're known for leading with resilience through challenges.
  • You are a quality guru: you have a track record of designing and implementing quality programs in the behavioral health space. Your knowledge of industry best practices is deep, and you're passionate about pushing those practices forward.
  • You are an exceptional communicator: your communication skills allow you to deeply understand therapists' needs and translate those insights into impactful implementation. You excel at building rapport and conveying complex ideas succinctly.
  • You are curious and empathetic: your genuine interest in therapists' experiences drives you to conduct thorough discovery and build strong, empathetic connections. You approach problem-solving with an open mind and a commitment to understanding others' perspectives.
  • You are an organizer: you possess innate organizational skills, with a keen eye for creating order and clarity. Your ability to categorize, file, and format information makes learning and operational processes smoother and more intuitive.

You will:

  • Collaborate on our community strategy with our Clinical Engagement Lead, working to implement and broaden the scope of our provider community initiatives. Your work will involve the strategic execution of programs designed to create a leading Headway provider community, providing platforms for clinicians across various disciplines to engage in enriching clinical case consultations, share referrals, network, and access vital supports.
  • Expand clinical case consultation by focusing on enhancing our clinical case consultation model under the guidance of the Clinical Engagement Lead. You'll work to broaden the framework for case discussions, incorporating a wider range of clinical experiences and specialties to ensure comprehensive support and engagement within our network. You will do so through overseeing the work of contracted clinical champions.
  • Drive evidence-based practice by regularly conducting in-depth literature searches to keep our community at the forefront of the latest treatment recommendations and evidence-based practices. Your efforts in compiling and disseminating this critical information will ensure our clinicians are well-informed and equipped to deliver the highest standard of care.
  • Develop provider forums by taking the lead in advancing our clinical forums that encourage meaningful provider-to-provider interactions. Following the initial strategy set by the Clinical Engagement Lead, these forums will serve as vital platforms for clinicians to exchange insights, overcome challenges, and bolster a supportive and collaborative clinical environment.
  • Foster social connections by spearheading initiatives aimed at strengthening the social fabric of our provider community. Whether through organizing events, creating interest-based groups, or developing bespoke programs, your role will be crucial in cultivating a sense of belonging and camaraderie among clinicians.

Through these actions, you will play a central role in elevating the quality of care across the Headway network and nurturing a vibrant, supportive ecosystem for healthcare professionals. Your dedication to implementing and expanding these critical initiatives underscores our shared commitment to improving patient outcomes and enhancing clinician experiences.

Compensation and Benefits:

  • Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
    • Group A = NYC/Tri-State Area, SF/Bay Area, LA Area, Seattle, Boston, Austin, and San Diego
    • Group B = Chicago, Miami, Denver, Washington DC, Philadelphia, Atlanta, Minneapolis, Nashville, Sacramento, Phoenix, and Portland
    • Group C = All remaining cities 
    • Group A: $130,000
    • Group B: $117,000
    • Group C: $104,000
    • Examples of cities located in each Compensation Grouping:
  • Benefits offered include:
    • Equity Compensation
    • Medical, Dental, and Vision coverage
    • HSA / FSA
    • 401K
    • Work-from-Home Stipend
    • Therapy Reimbursement
    • 16-week parental leave for eligible employees
    • Carrot Fertility annual reimbursement and membership
    • 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
    • Flexible PTO
    • Employee Assistance Program (EAP)
    • Training and professional development

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem - across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience.

Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please contact [email protected]

Headway employees work remotely across the US, with the option to work from offices in New York City and San Francisco. Headway participates in E-Verify. To learn more, click here.

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205 Hudson Ave, 9th Floor, New York, NY 10013

An Insider's view of Headway

What's something quirky about your company?

We're turning the unglamorous health insurance industry into an exciting one. This team is extremely talented and passionate, striving to change the status quo and do good, all while having tons of fun. We found a winning formula at Headway: the smartest people + a familial vibe + a beautiful mission!


Business Operations

How do you collaborate with other teams in the company?

I'm working on a project with our Growth and Operations teams, and it's been refreshing to hear each team's priorities/concerns when it comes to the product. It's important for engineers to understand how the things they build affect larger systems! So I really value working with teammates who speak to patients and healthcare providers every day.


Software Engineer

What makes someone successful on your team?

Headway is extremely driven by our cultural principles, one being: 'Act like a Headway owner before a functional owner.' Success at Headway means prioritizing the success of our mission and acting selflessly to contribute to Headway’s goals.


Business Development

What projects are you most excited about?

As our company has grown and evolved, so have the ways in which we need to protect the sensitive data that flows through our applications. I’ve recently moved to our Privacy Platforms team to help lead the charge around a revised Authentication and Authorization framework to both meet the needs of our users today and be extensible enough to satisfy


Head of Enablement

What are Headway Perks + Benefits

OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance + Wellness
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Financial & Retirement
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Home-office stipend for remote employees
Professional Development
Promote from within
Mentorship program

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