Designs and deploys desktop images, configurations, and software packages; manages endpoint tools for patching, compliance, and updates; develops provisioning automation; provides Tier 3 troubleshooting; implements endpoint security and vulnerability remediation; supports audits, migrations, and IT projects; and documents engineering processes and solutions.
Key Responsibilities:
Engineering & Implementation
• Design and deploy desktop images, configurations, and software packages.
• Manage endpoint management tools (e.g., SCCM, Intune, JAMF) for patching, updates, and compliance.
• Develop and maintain automation scripts for desktop provisioning and support.
Support & Troubleshooting
• Provide Tier 3 support for escalated desktop issues.
• Analyze and resolve complex hardware, software, and network problems.
• Collaborate with help desk and infrastructure teams to ensure seamless support.
Security & Compliance
• Ensure desktop environments comply with security policies and standards.
• Implement endpoint protection, encryption, and vulnerability remediation.
• Support audits and reporting related to desktop infrastructure.
Project & Collaboration
• Participate in IT projects involving desktop upgrades, migrations, and rollouts.
• Work with cross-functional teams to support business and technology initiatives.
• Document engineering processes, configurations, and troubleshooting guides.
Qualifications:
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of experience in desktop engineering or end-user computing.
• Proficiency in Windows and macOS environments, Active Directory, and Group Policy.
• Experience with endpoint management tools (e.g., SCCM, Intune, JAMF).
• Strong scripting skills (e.g., PowerShell, Bash).
• Excellent analytical and communication skills.
Skills:
• Desktop image and configuration management
• Endpoint security and compliance
• Scripting and automation
• Troubleshooting and technical support
• Collaboration and documentation
• Project participation and execution$200,000 - $245,000
The base salary range for this position is:
Base pay offered may vary depending on job-related knowledge, skills, and experience. The total compensation package includes medical, dental, vision, financial, and other benefits as well as the potential for an annual bonus consideration.
Geller New York, New York, USA Office
909 Third Avenue, New York, New York, United States, 10022
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