Senior Associate, Middleware & Platform Operations

Location Designation: Hybrid - 3 days per week
Business Unit Overview
At New York Life Direct, you'll be joining the nation's #1 direct-to-consumer provider of life insurance. The AARP Life Insurance Program from New York Life is endorsed by AARP and is the only life insurance program developed exclusively for AARP members. Your work will help more Americans achieve greater financial security and peace of mind.
Role Overview
As a Senior Associate in Middleware & Platform Operations, you will help ensure the reliability, performance, and security of critical middleware platforms supporting business applications and customer-facing services. You will administer MuleSoft, Apache Tomcat, and Apache HTTP Server across on-premises and cloud environments. Partnering with application development, cybersecurity, architecture, and cloud engineering teams, you will resolve production issues, strengthen platform resilience, and leverage automation and monitoring to improve service reliability.
What You'll Do

• Administer, configure, monitor, and maintain MuleSoft, Anypoint Platform, Apache Tomcat, Apache HTTP Server, and related middleware across on-premises and cloud environments. Support deployments, patching, certificates, upgrades, and lifecycle activities.
• Troubleshoot production issues involving middleware, APIs, JVM performance, databases, and networking. Support incident response, root cause analysis, change validation, recovery testing, and corrective actions.
• Develop reusable automation using Ansible, Python, PowerShell, Bash, and Git-based tools to streamline administration, deployments, health checks, and recovery. Support Infrastructure-as-Code and CI/CD practices.
• Leverage observability tools, logs, metrics, dashboards, and alerts to monitor availability, performance, errors, and resource utilization. Identify trends and support capacity and resilience planning.
• Maintain secure configurations, access controls, runbooks, and audit-ready procedures. Partner with cybersecurity teams, validate approved AI-assisted recommendations, and participate in off-hours on-call support.

What You'll Bring
You are a hands-on technical professional who enjoys solving complex production problems and improving enterprise platform operations. You bring strong troubleshooting and analytical skills, middleware expertise, and a practical approach to automation and reliability. You work independently, communicate clearly, collaborate across IT, and balance operational priorities while adhering to security, change management, and governance standards.
Required Skills

• 3+ years of experience in middleware administration, application platform support, infrastructure operations, or platform engineering.
• Production experience with MuleSoft or comparable middleware and Apache Tomcat or similar Java application servers, including JVM troubleshooting.
• Knowledge of Linux and/or Windows, HTTP/S, TCP/IP, DNS, load balancing, SSL/TLS, relational databases, and SQL.
• Experience with operational automation using Ansible, Python, PowerShell, Bash, or comparable tools.
• Ability to troubleshoot complex incidents and support secure operations, change management, high availability, and disaster recovery.
• Strong analytical, documentation, communication, prioritization, and cross-functional collaboration skills.

Preferred Skills

• Experience with MuleSoft Anypoint Platform, including Runtime Manager, API Manager, Access Management, CloudHub, or hybrid runtimes.
• Experience with New Relic, Dynatrace, Datadog, or similar observability tools, including dashboards, alerts, and distributed tracing.
• Exposure to AWS or Azure, containers, Git-based CI/CD, and Infrastructure-as-Code or Configuration-as-Code.
• Familiarity with ITIL, DevOps, Site Reliability Engineering, service metrics, and approved AI-assisted operations or AIOps.

Pay Transparency
Salary Range: $73,000-$104,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 95328
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