Senior Associate- Rewards Product Strategy

Help shape the future of customer loyalty by driving the strategy behind one of the most innovative rewards programs in the industry. This role is critical to translating long‑term vision into tangible progress, ensuring our rewards ecosystem continues to evolve to meet modern customer expectations.

As a Senior Associate within the Chase Rewards Product team, you will support and advance the strategic direction of the rewards platform by leading workstreams, developing analyses, and driving execution in close partnership with senior stakeholders. You will help translate strategy into action, ensuring initiatives are informed by customer insights and delivered with rigor.

 Job Responsibilities

• Partner with Rewards leadership and the broader strategy team to support the development and operationalization of the 3 year strategic roadmap, translating strategic direction into executable priorities and workplans.
• Strengthen and scale how customer insights informs rewards product decisions, translating themes into action. Incorporate into structured operating rhythms to maintain transparency and accountability across initiatives.
• Contribute to and independently execute strategic analyses, supporting the framing of key decisions and development of insights that inform program modernization, platform evolution, value creation, and customer experience enhancements.
• Help craft and socialize a clear, compelling narrative for the Rewards product, connecting strategy, customer value, and execution across stakeholders.

Required Qualifications, Capabilities, and Skills

• 3+ years of experience in product management, product strategy
• Strong ability to influence across functions and levels, building alignment among diverse stakeholders with competing priorities.
• Strong analytical foundation, with experience working with data, insights, and qualitative inputs to support strategy development and decision-making.
• Exceptional organizational, prioritization, and problem‑solving skills, with comfort operating across ambiguity and evolving priorities.
• Excellent written and verbal communication skills, including experience developing executive‑ready narratives and materials.
• Advanced proficiency with Microsoft PowerPoint and Excel, as well as JIRA, Confluence, and modern collaboration tools.
• Bachelor’s degree required.

Preferred Qualifications

• Experience in financial services, loyalty, rewards, or technology‑driven platforms.
• Strong analytical orientation, with the ability to synthesize data, customer insights, and business context into clear recommendations.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans