Senior Associate - Senior Enterprise Platform Engineer (ServiceNow & LeanIX)

Location Designation: Hybrid - 3 days per quarter
Role Overview
New York Life is seeking a highly skilled Senior Enterprise Platform Engineer (ServiceNow & LeanIX) to design, develop, and support enterprise platform solutions that enable IT operations, enterprise architecture, asset management, and technology governance capabilities. This is a hands-on engineering role responsible for developing ServiceNow solutions, building integrations, automating business processes, and maintaining LeanIX as a strategic enterprise platform. The ideal candidate combines deep ServiceNow development expertise with LeanIX platform experience and a passion for building scalable, automated, and data-driven solutions across the enterprise.
What You'll Do:
ServiceNow Development
• Design, develop, and maintain solutions across ServiceNow ITSM, ITOM, SAM Pro, HAM Pro, CMDB, Service Mapping, Discovery, and Vulnerability Response.
• Develop workflows, Flow Designer solutions, business rules, client scripts, UI policies, Script Includes, and custom applications.
• Build and maintain integrations using REST, SOAP, Integration Hub, MID Servers, and external APIs.
• Participate in platform upgrades, testing, release management, and remediation activities.
• Optimize platform performance through code reviews, query optimization, and technical debt reduction.
LeanIX Engineering & Administration
• Configure and maintain LeanIX fact sheets, meta-models, relationships, lifecycle states, and reporting capabilities.
• Develop and support integrations between LeanIX, ServiceNow, Apptio, ACA Risk Rating, and other enterprise systems.
• Automate application portfolio data synchronization, reconciliation, and validation processes.
• Support application portfolio management, lifecycle management, and architecture governance initiatives.
Integration, Automation & Cloud Engineering
• Design and develop enterprise integrations using APIs, MuleSoft, Integration Hub, and custom services.
• Develop automation solutions using JavaScript, Python, and Infrastructure as Code practices.
• Utilize AWS services and Terraform to support cloud-native integrations and deployment automation.
• Implement monitoring, logging, and operational support capabilities for platform integrations.
Collaboration & Technical Leadership
• Collaborate with architects, product owners, platform teams, and business stakeholders to translate requirements into technical solutions.
• Mentor junior developers and provide technical leadership across platform initiatives.
• Promote engineering best practices, coding standards, governance, and secure development practices.
What You'll Bring:
• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• 7+ years of ServiceNow development experience in enterprise environments.
• 3+ years of hands-on LeanIX administration and integration experience.
• Strong proficiency in JavaScript and ServiceNow development frameworks.
• Experience building and supporting REST/SOAP API integrations.
• Experience with Python and automation scripting.
• Experience with MuleSoft, Integration Hub, or similar integration technologies.
• Strong understanding of CMDB, CSDM, application lifecycle management, and application portfolio management.
• Experience with AWS services and Terraform.
• Experience supporting enterprise-scale production platforms.
Preferred
• ServiceNow Certified Application Developer (CAD).
• ServiceNow CIS certifications (ITSM, ITOM, SAM Pro, Vulnerability Response).
• LeanIX certification or advanced LeanIX platform experience.
• Experience with ServiceNow AI capabilities (Now Assist, AI Agents, Generative AI).
• Familiarity with TOGAF and enterprise architecture practices.
• Experience in highly regulated enterprise environments.
Professional Competencies
• Strong coding, debugging, and troubleshooting skills.
• Excellent analytical and problem-solving abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating across multiple teams.
• Passion for automation, platform engineering, and continuous improvement.
Pay Transparency
Salary Range: $100,000-$143,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 94160
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